Wipro Associate Work From Home Jobs 2025 in this Job article We are Going to See About How to Get a Job in Wipro . Yes You Heard Right Wipro is Now Hiring For a Associate Role . The Eligibility For this Role Was You Just Need a Degree to Apply . So Please Apply For this Job before it is Going to Expire Scroll Down to the End of this Page and Apply Now.
All 38 Districts From Tamil Nadu and All Over India Can Apply For this Post . Starting Date For this Job Is Already Started But the Ending Day is Not Announced So Everyone Hurry up and Apply Now . Kindly Please Don’t Waste You Time For Direct Apply Link Scroll Down From the Website Click the Apply Link.
For More Job Details : CLICK HERE
Quick Information About Wipro Associate Work From Home Jobs 2025
| Department Name: | Wipro |
| Job Category: | Work From Home & Office |
| Employment Type: | Private Job [ Full Time ] |
| Name of Vacancies: | Associate |
| Place of Posting: | Chennai |
| Starting Date: | Already Started |
| Last Date: | Not Announced |
| Apply Mode: | Online |
Role Purpose
The primary objective of this role is to deliver efficient technical support, ensuring smooth process execution while promptly addressing client concerns. Whether by direct resolution or timely escalation, the goal is to meet process SLAs effectively.
Key Responsibilities
Process Support & Client Assistance
- Handle transactions with precision, maintaining high-quality standards.
- Respond to client queries via phone and email with professionalism and courtesy.
- Gather essential client details, such as name, department, contact information, and issue specifics.
- Keep availability updated in the RAVE system to maximize productivity.
- Track, document, and monitor all client interactions, problem-solving steps, and resolution outcomes.
- Adhere to standard protocols to resolve queries efficiently.
- Address client concerns within the defined SLA timelines.
- Utilize internal knowledge bases and FAQs for swift and effective troubleshooting.
- Gain a thorough understanding of product features to enhance support quality.
- Analyze call logs to detect patterns and prevent recurring issues.
- Maintain and improve self-help documentation for quicker issue resolution.
- Identify critical concerns and escalate unresolved issues to the Team Leader.
- Ensure all necessary product information and legal disclosures are communicated before and after client interactions.
- Stay compliant with service agreements to prevent legal risks.
Customer Service Excellence
- Provide top-tier support through effective troubleshooting and issue resolution.
- Guide users step by step through product features and solutions.
- Help clients navigate product interfaces for better understanding.
- Address all queries with a professional, user-friendly, and courteous approach.
- Maintain detailed logs of all interactions as per company protocols.
- Accurately document calls and emails in the designated tracking system.
- Offer alternative solutions where necessary to enhance client satisfaction and retention.
- Communicate solutions clearly, tailoring messages to different audiences.
- Conduct follow-ups to gather feedback and ensure service compliance.
Skill Development & Operational Excellence
- Continuously update product knowledge to stay informed about new features and enhancements.
- Participate in product-specific training sessions as per client or company requirements.
- Collaborate with team leaders to identify skill gaps and training opportunities.
- Engage in self-learning and professional networking to stay ahead in the field.
Official Wipro Apply Links:
| Wipro Work From Home Direct Apply Link | CLICK HERE |
| Wipro How to Apply Full Video Link | CLICK HERE |