Sutherland Customer Associate Work From Home Jobs 2025 Sutherland, a global leader in business process transformation, is hiring for multiple roles under its 2025 recruitment drive. The available positions include Customer Service Associates and Database Admin Leads, offering the convenience of working from home (WAH – Work at Home). Whether you’re starting your career or bringing years of experience, this could be your next big step.
Sutherland welcomes applications from all eligible and enthusiastic candidates across India. This is a private sector opportunity, so there’s no requirement for public service exams or quotas. What’s essential is your passion for customer service, technical know-how (especially for admin roles), and the ability to work independently from a remote environment. You’ll need a stable internet connection and a quiet space to work from, as you’ll be interacting with clients or handling sensitive data. The last date to apply for these positions is June 6, 2025. It’s recommended to apply as early as possible, as private job openings can close sooner if positions are filled quickly.
For the Customer Service Associate role, you’ll be handling customer queries, resolving issues, and ensuring client satisfaction through calls, chat, or emails. Empathy, patience, and strong communication skills are key. Meanwhile, the Database Admin Lead position involves overseeing database systems, managing backups, and ensuring smooth data operations. This role typically suits candidates with prior IT experience and a background in computer science or data management.
Though the exact salary package depends on the role and your experience level, Sutherland is known to offer competitive salaries, along with benefits like performance bonuses, health insurance, and paid time off. For remote positions, there’s also the added advantage of saving on commute time and expenses.
There’s no application fee, and the process is entirely online. You’ll need to fill out an application form on Sutherland’s official careers page and upload an updated resume. Shortlisted candidates will go through a selection process that may include an online assessment, interviews (video or telephonic), and skill evaluations, depending on the position applied for.
Educational qualifications vary by role. For customer service roles, a minimum of a 10+2 or graduation degree is typically required. The Database Admin Lead role may require a technical degree or certification along with relevant work experience. There’s usually no strict age limit, but applicants should be at least 18 years old.
Sutherland’s 2025 recruitment drive is an excellent opportunity for those looking to build or grow their career from the comfort of their homes. Whether you’re a recent graduate or a seasoned professional, these roles offer both stability and career progression. Don’t wait—mark your calendar and make sure to apply by June 6, 2025.
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Quick Information About Sutherland Customer Associate Work From Home Jobs 2025
| Department Name: | Sutherland |
| Job Category: | Work From Home / Office |
| Employment Type: | Private Job [ Full Time ] |
| Name of Vacancies: | 1.Travel Customer Service Associate 2.Database Admin Lead |
| Place of Posting ( Office Location ) : | All Over India |
| Starting Date: | Already Started |
| Last Date: | 06-06-2025 |
| Apply Mode: | Online |
Sutherland is back with its 2025 hiring drive, and it’s offering promising career opportunities for individuals across India. The positions currently open are for Travel Customer Service Associate and Database Admin Lead. With a combination of remote work flexibility and competitive pay, this could be your chance to build a fulfilling career with one of the leading global digital transformation companies.
Let’s dive into the complete details of the job roles, eligibility criteria, responsibilities, and application process.
About Sutherland
Sutherland is a global provider of business process and technology management services. With a presence in over 19 countries and decades of experience, the company specializes in helping clients across industries—from healthcare and banking to travel and tech—achieve operational efficiency and customer satisfaction. It is known for its innovation, integrity, and employee-first culture, making it a preferred choice among job seekers, especially those looking for work-from-home (WAH) opportunities.
Job Openings & Designations
As part of the 2025 hiring cycle, Sutherland is recruiting for the following two roles:
- Travel Customer Service Associate
- Database Admin Lead
Both positions come with a robust support system, opportunities for growth, and a clear career path, making them ideal for both freshers and experienced professionals.
Work Location
- Customer Service Associate: The position is based in Navi Mumbai. However, flexible work-from-home arrangements may be available depending on team and project requirements.
- Database Admin Lead: This role is a full-time Work-from-Home (WAH) position, allowing candidates from any part of India to apply, as long as they have a stable internet connection and a dedicated workspace.
Number of Vacancies
The company has multiple vacancies for each role. While the exact number is not disclosed, this is a mass recruitment drive—so eligible candidates are encouraged to apply at the earliest.
Key Responsibilities
1. Travel Customer Service Associate
This role involves interacting with clients, answering queries, and ensuring customer satisfaction in the travel domain. Your day-to-day responsibilities will include:
- Reviewing and understanding travel policies and process documents provided by the client.
- Managing customer inquiries related to travel insurance claims and resolving them based on standard operating procedures.
- Scheduling service calls or technician visits if required.
- Verifying customer account information and updating records.
- Identifying customer needs and offering suitable solutions.
- Following up with customers to ensure their issues are resolved satisfactorily.
- Accessing databases and using technical applications to troubleshoot problems.
- Participating in training programs and learning about new services and product updates.
If you have good communication skills, enjoy helping people, and are looking for a dynamic customer-facing role, this position may be the perfect fit.
2. Database Admin Lead
This is a more technical role involving database management and maintenance. Responsibilities include:
- Installing, configuring, and maintaining SQL databases and performance monitoring tools.
- Setting up Replication Manager and ensuring databases are always accessible.
- Performing regular database backups and creating disaster recovery plans.
- Monitoring data security and preventing unauthorized access.
- Carrying out server maintenance tasks and optimizing queries for better performance.
- Troubleshooting database-related issues in production environments.
This position is ideal for candidates with a technical background and some experience in database management or administration.
Educational Qualifications
The minimum educational qualifications required are:
- Travel Customer Service Associate – Candidates should have completed at least 12th standard or possess a graduate degree in any discipline.
- Database Admin Lead – A graduate degree in any discipline is required. However, preference will be given to those with IT or computer science backgrounds.
If you’re a 10th or 12th pass candidate looking for entry-level private jobs, there are other roles you might qualify for. Visit our job portal for more updates.
Required Skills and Attributes
Sutherland is looking for candidates who bring more than just degrees. The ideal applicants should have:
- Basic PC and keyboarding skills.
- Excellent verbal and written communication.
- Strong analytical and problem-solving abilities.
- Good multitasking and organizational skills.
- The ability to work independently and handle customer escalations professionally.
For the Database Admin role, additional skills in SQL, data backup, disaster recovery planning, and server optimization will be a strong plus.
Salary Structure
Here’s a look at the approximate monthly salaries for each role:
- Customer Service Associate: ₹25,000 to ₹29,400
- Database Admin Lead: ₹33,300
Please note that these figures are based on data available on job portals like Glassdoor and AmbitionBox. Actual salaries may vary depending on experience, skillset, and final offer by the employer.
Work Experience
Freshers are welcome to apply! For both positions, no prior experience is strictly necessary, although having relevant experience can give you an edge. Sutherland provides paid training to ensure that all selected candidates are job-ready, regardless of prior work history.
Age Criteria
- Minimum age: 18 years
- Maximum age: No upper limit specified
This opens up opportunities for students, fresh graduates, experienced professionals, and even homemakers looking to restart their careers.
Benefits and Perks
Working at Sutherland comes with a range of perks beyond just salary. These include:
- Paid training (whether working from home or at the office)
- Competitive performance-based incentives (PBI)
- Health and life insurance plans
- Paid vacation and annual sick leave
- Meal benefits and subsidies
- Annual performance-based salary hikes
- Opportunities for career growth and promotions
- Employee recognition and rewards programs
- Inclusive work environment with team support and virtual engagement events
Selection Process
The hiring process is straightforward and conducted entirely online. It includes:
- Application Shortlisting
- Online Assessment Test
- Telephonic or Video Interview
Shortlisted candidates will receive updates via email or registered mobile numbers, so it’s important to ensure your contact details are correct while applying.
How to Apply
All interested candidates must apply online. No offline applications will be accepted. Here are the application links:
Once on the official website, follow the instructions to register, fill in your personal and academic details, and upload a recent resume. If you’re confused about the form-filling process, you can refer to tutorials on our YouTube channel for step-by-step guidance.
Last Date to Apply
Make sure to submit your application on or before 6th June 2025. Applications received after this date or incomplete submissions will not be considered under any circumstances.
No Application Fee
There is no fee required to apply for these positions. If anyone asks for money in exchange for an interview or job offer, it’s a red flag and likely a scam. Always apply only through official and verified channels.
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Final Words
In today’s fast-changing job market, flexibility, remote access, and reliable employers are more important than ever. With Sutherland’s 2025 hiring drive, you’re not only getting a private-sector job—you’re stepping into a workplace that values learning, diversity, and employee well-being. Whether you’re a fresh graduate looking to enter the corporate world or an experienced professional seeking a new remote challenge, this could be your ideal opportunity.
Official Sutherland Customer Associate Work From Home Jobs 2025 Apply Links:
| Sutherland Customer Associate Work From Home Jobs 2025 Apply Link-1 | CLICK HERE |
| Sutherland Customer Associate Work From Home Jobs 2025 Apply Link-2 | CLICK HERE |
| Sutherland Customer Associate Work From Home Jobs 2025 How to Apply Full Video Link | CLICK HERE |