Latest Infosys Recruitment 2025 in Tamil Nadu Infosys BPM is currently recruiting freshers for customer support and service desk roles for 2025. These positions are available in Pune and Bengaluru. If you’re looking to start your career in a dynamic and fast-paced environment, this might be a great opportunity for you.
About Infosys BPM
Infosys BPM is a subsidiary of Infosys Limited, a global leader in consulting, technology, and outsourcing solutions. The company operates in over 35 countries and offers business process management services to a variety of industries. Infosys BPM specializes in helping businesses enhance their efficiency by providing solutions in areas such as customer service, IT support, finance, and supply chain management.
With a focus on innovation, Infosys BPM is constantly evolving to meet the changing needs of its clients. The company is committed to creating value for its customers by leveraging the latest technology and offering effective solutions to meet complex business challenges.
Job Overview
Infosys BPM is looking for freshers to join their team in customer support and service desk roles. These positions are full-time and offer the chance to work in a 24×7 support environment. The company is seeking candidates who are enthusiastic about IT support, customer service, and helping others.
Here’s a detailed job overview:
| Position | Customer Support & Service Desk (Voice Process) |
|---|---|
| Location | Pune, Bengaluru |
| Job Type | Full-Time |
| Experience | Freshers (0-1 Year) |
| Work Mode | 100% Work From Office (WFO) |
| Shift Timings | 24×7 Rotational Shifts (Including Night Shifts) |
| Eligibility | Any Full-Time Graduate |
Responsibilities
As a part of the customer support and service desk team, your job will primarily involve offering technical and non-technical support to clients. Here are some of the main responsibilities for this role:
- Providing First-Level Customer Support: You’ll be expected to respond to queries related to hardware, software, and system access. Timely assistance and clear communication are key to this responsibility.
- Technical Troubleshooting: The role requires you to assist customers with troubleshooting issues related to VPN access, Microsoft Office tools, drivers, and basic networking. You’ll need to identify problems and offer solutions to ensure smooth functioning.
- Escalating Complex Issues: If an issue is beyond your scope, you’ll need to escalate it to higher-level technical teams. This ensures that customers get the best possible solution.
- Providing Empathetic Communication: You’ll need to show empathy and patience while assisting customers, ensuring they feel heard and supported. Engaging with a positive attitude and clear communication will make a significant difference.
- Documenting Service Requests: Every service request or resolution must be documented properly. This will help create a detailed record of customer interactions, which is crucial for ongoing support.
- Keeping Up with Product Knowledge: Infosys BPM expects employees to stay up to date with the latest technology trends and updates. This helps in providing accurate solutions to customers.
- Meeting Performance Metrics: Infosys BPM sets specific performance metrics that employees must adhere to. These include response times and customer satisfaction levels.
- Training: New employees will undergo training to learn about the company’s services, systems, and technologies. It’s essential to complete all mandatory training as part of the onboarding process.
Required Skills
Candidates applying for this position should possess the following skills:
- Excellent Communication Skills: Clear and fluent communication in English (both spoken and written) is essential. The ability to effectively communicate with customers will determine the success of this role.
- Problem-Solving Skills: Candidates should be able to think quickly and address customer concerns. Problem-solving is at the heart of this role, as each case will be unique.
- Basic IT Knowledge: A basic understanding of IT systems, networking, and cloud services is required. You should know how to troubleshoot issues with operating systems, VPNs, and software like Microsoft Office.
- Customer Empathy: An essential quality in customer support is the ability to empathize with customers. Understanding their problems and addressing them with care will create a better customer experience.
- Time Management Skills: You will be managing multiple requests at the same time, so being able to prioritize and manage your time effectively is vital.
Job Requirements
To qualify for the role, candidates must meet the following requirements:
- Work Location: This job requires employees to work from the office. There is no provision for remote or hybrid work.
- Shift Flexibility: You must be willing to work in 24×7 rotational shifts, including night shifts and weekends. This flexibility is essential to meet the needs of customers across different time zones.
- Training Completion: As part of the onboarding process, all new hires must complete the required training. This will help you get up to speed with Infosys BPM’s systems, tools, and customer service standards.
Ideal Candidate Profile
The ideal candidate will be someone who is eager to start their career in the IT support and customer service industry. The role requires a positive attitude, strong communication skills, and the ability to work under pressure. You should be comfortable in a dynamic environment and be willing to adapt to new situations and challenges.
If you enjoy helping others and have a knack for problem-solving, this could be the perfect role for you. Infosys BPM values individuals who are proactive and take ownership of their tasks while working effectively as part of a team.
How to Apply
If you are interested in this role, you can apply directly through the official Infosys BPM career page. Be sure to submit an updated resume along with any other required documents such as a valid photo ID.
If you’re invited for a walk-in interview, bring the following documents:
- Updated Resume
- Passport-sized Photograph
- Valid Photo ID Proof
- Any additional documents as specified in the job posting
Be sure to complete your application before attending the interview to ensure smooth processing.
Benefits of Working with Infosys BPM
Infosys BPM offers a range of benefits to its employees, making it an attractive place to start your career. Some of the key benefits include:
- Comprehensive Training Programs: New hires undergo thorough training to ensure they have the skills needed to succeed. Infosys BPM offers ongoing learning opportunities to help employees grow in their careers.
- Competitive Salary and Benefits Package: Infosys BPM offers a competitive salary along with additional benefits like health insurance and paid time off.
- Career Growth Opportunities: Working at Infosys BPM gives you the chance to build a long-term career with one of the most respected companies in the industry. The company encourages internal promotions and provides opportunities for advancement.
- Diverse and Inclusive Work Culture: Infosys BPM values diversity and fosters an inclusive work environment. The company is committed to creating a supportive and collaborative culture.
Conclusion
Infosys BPM’s customer support and service desk roles are an excellent opportunity for freshers looking to start a career in IT support and customer service. With comprehensive training, competitive benefits, and ample growth opportunities, Infosys BPM is a great place to launch your professional journey.
If you meet the eligibility criteria and are ready to take on this exciting challenge, don’t hesitate to apply for the position. Joining Infosys BPM could be the first step towards a successful career in the tech industry.
For more information and to apply, visit the official Infosys BPM careers page.
Official Latest Infosys Recruitment 2025 Apply Links:
| Latest Infosys Recruitment 2025 Notification Link | CLICK HERE |
| Latest Infosys Recruitment 2025 Apply Link | CLICK HERE |
| Latest Infosys Recruitment 2025 Official Website Link | CLICK HERE |
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