New ZOHO Recruitment 2025 Zoho, a global leader in software solutions, is continually expanding its dynamic team. Among the exciting roles available are the Technical Support Engineer and Digital Marketing Analyst positions, which provide great opportunities for individuals passionate about technology and innovation.
As a Technical Support Engineer at Zoho, you’ll be the cornerstone of customer satisfaction, assisting users in navigating complex technical issues. This role demands a deep understanding of Zoho’s software suite, troubleshooting skills, and the ability to communicate technical concepts clearly.
You’ll work closely with both internal teams and clients, ensuring that any problems are resolved swiftly and efficiently. Your ability to adapt and learn new technologies is key, as you’ll be constantly interacting with evolving products and customer needs. This role is perfect for those who are technically inclined, with a passion for helping others and solving problems.
On the other hand, the Digital Marketing Analyst position offers a great opportunity for individuals who are driven by data and creative strategy. As a digital marketing analyst, you’ll manage Zoho’s online presence, leveraging tools like Google Analytics and social media platforms to track, analyze, and optimize marketing campaigns.
Your insights will help shape the future of Zoho’s marketing strategies, ensuring that the brand reaches a broader audience effectively. This role requires a blend of analytical thinking and creativity, as you’ll need to interpret complex data and translate it into actionable strategies to boost engagement and conversions.
Both positions provide a vibrant work environment, opportunities for professional growth, and the chance to be part of a company known for its commitment to innovation. Zoho values its employees, offering competitive salaries and a culture that promotes collaboration and career development. If you’re passionate about technology and marketing, Zoho’s job openings could be the perfect next step in your career journey.
| Job Title | Technical Support Engineer | Digital Marketing Analyst |
|---|---|---|
| Job Description | Assist customers with troubleshooting technical issues, ensuring smooth use of Zoho products. Provide solutions via phone, email, and live chat. | Manage and optimize Zoho’s online marketing campaigns. Analyze data from various platforms and make strategic recommendations to improve performance. |
| Key Responsibilities | – Troubleshoot software issues – Offer technical assistance to clients – Resolve product-related problems – Collaborate with internal teams for product improvements | – Develop digital marketing strategies – Monitor campaign performance – Analyze data to identify trends – Optimize content and strategies for social media, SEO, and ads |
| Skills Required | – Strong problem-solving abilities – Excellent communication skills – Knowledge of Zoho products – Technical aptitude | – Strong analytical skills – Knowledge of digital marketing tools (Google Analytics, SEM tools) – Creative thinking – Familiarity with SEO and social media strategies |
| Qualifications | – Bachelor’s degree in Computer Science, IT, or related field – Prior technical support experience preferred | – Bachelor’s degree in Marketing, Business, or related field – Experience with digital marketing campaigns – Strong proficiency in Google Analytics and SEO |
| Work Environment | – Collaborative team setting – Regular interaction with customers – Fast-paced, client-driven environment | – Team-oriented environment – Data-driven decision-making – Creative and strategy-focused tasks |
| Career Growth Opportunities | – Potential to move into product management or senior support roles | – Opportunities to transition into senior marketing roles, or management positions |
| Benefits | – Competitive salary – Health benefits – Career development programs | – Competitive salary – Flexible work hours – Professional training and development |
| Location | – Zoho offices globally or remote options available | – Zoho offices globally or remote options available |
Technical Support Engineer at Zoho
As a Technical Support Engineer at Zoho, your primary responsibility is to provide exceptional technical assistance to customers using Zoho’s software products. Zoho’s software suite includes over 45 integrated applications, ranging from CRM and project management to email and finance tools, and customers rely on them to streamline their business processes. Given the extensive range of products, the Technical Support Engineer must possess a solid understanding of these tools and be able to troubleshoot any issues that customers encounter.
Key Responsibilities of a Technical Support Engineer
The job of a Technical Support Engineer goes beyond simply answering customer queries. It involves actively troubleshooting complex technical issues, guiding customers through solutions, and working to ensure that the products are functioning as expected. Engineers must maintain a high level of professionalism and problem-solving skills, as they are often the first line of defense when a customer encounters an issue.
Key responsibilities include:
- Customer Support: Providing support via phone, email, and live chat to resolve technical issues related to Zoho’s software.
- Troubleshooting: Diagnosing and resolving technical problems with the software, often under time pressure to ensure customer satisfaction.
- Collaboration with Development Teams: Working closely with Zoho’s development team to report bugs and suggest product improvements based on customer feedback.
- Product Knowledge: Continuously updating knowledge of new features and updates in Zoho’s software suite to provide accurate and relevant advice.
Skills and Qualifications Needed
To excel in this role, a candidate must have a mix of technical knowledge and excellent customer service skills. A typical background for a Technical Support Engineer includes:
- A Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Strong troubleshooting skills, particularly in diagnosing software-related issues.
- Excellent communication skills to explain complex technical concepts to non-technical users.
- Familiarity with programming languages or scripting (helpful, but not always required).
- Prior experience in technical support or a customer-facing tech role is preferred.
Why Choose a Career as a Technical Support Engineer at Zoho?
Zoho provides an enriching work environment for its Technical Support Engineers. Employees can expect:
- Career Growth: Many engineers advance into senior roles in product management, technical account management, or team leadership.
- Continuous Learning: Zoho encourages learning and upskilling, with access to training and development programs to keep engineers updated with the latest technologies.
- Work-life Balance: Zoho promotes a healthy work-life balance with flexible work options and a supportive team culture.
Digital Marketing Analyst at Zoho
On the other hand, a Digital Marketing Analyst plays a key role in shaping Zoho’s online presence, driving customer engagement, and optimizing marketing strategies. Digital marketing is an essential part of Zoho’s growth as a brand, and the Digital Marketing Analyst is responsible for leveraging data and creative strategies to ensure that Zoho reaches its target audience effectively.
Key Responsibilities of a Digital Marketing Analyst
As a Digital Marketing Analyst at Zoho, you will focus on using data to enhance the company’s digital marketing efforts, monitoring the performance of marketing campaigns, and analyzing user behavior. Your goal is to make data-driven decisions that maximize Zoho’s marketing reach and engagement.
Key responsibilities include:
- Campaign Management: Overseeing the design, execution, and optimization of Zoho’s online marketing campaigns across multiple platforms such as Google Ads, Facebook, and LinkedIn.
- Data Analysis: Using tools like Google Analytics, SEMrush, and social media analytics platforms to measure campaign effectiveness and identify areas for improvement.
- SEO and Content Strategy: Implementing and managing SEO strategies to drive organic traffic, along with creating content strategies that align with Zoho’s brand voice.
- Collaboration: Working with cross-functional teams including content creators, product managers, and designers to develop and execute marketing campaigns.
Skills and Qualifications Needed
To be a successful Digital Marketing Analyst, you need a mix of analytical expertise and creativity. Here’s a breakdown of the key qualifications:
- A Bachelor’s degree in Marketing, Business, Data Science, or a related field.
- Strong understanding of digital marketing tools and platforms (Google Ads, Google Analytics, SEM tools, etc.).
- In-depth knowledge of SEO and social media marketing strategies.
- Ability to analyze large datasets to identify trends and actionable insights.
- Excellent communication skills to create reports and present findings to stakeholders.
Why Choose a Career as a Digital Marketing Analyst at Zoho?
The role of a Digital Marketing Analyst at Zoho offers immense growth potential. In this fast-paced, data-driven environment, you will gain exposure to cutting-edge marketing tools and strategies, contributing to the success of a global brand. Some key benefits include:
- Career Advancement: There are numerous opportunities to progress to senior roles in digital marketing, such as Digital Marketing Manager or Head of Marketing.
- Creative Freedom: The role allows for creativity in content creation and campaign development, making it ideal for those who want to innovate.
- Dynamic Work Environment: Digital marketing is ever-evolving, so you’ll continuously learn and adapt to new strategies, keeping your work interesting and engaging.
Step-by-Step Guide to Apply
- Visit Zoho Careers Page
Go to Zoho’s official website and navigate to the “Careers” section or visit Zoho Careers. - Search for Jobs
Use the search bar to find openings for Technical Support Engineer or Digital Marketing Analyst positions. - Review Job Description
Read through the job details, including responsibilities, required skills, and qualifications, to ensure a match. - Prepare Documents
Update your resume and write a tailored cover letter highlighting your relevant experience. - Submit Application
Click “Apply Now,” create an account or log in, upload your resume and cover letter, and complete the application form. - Wait for Response
Zoho’s HR team will contact you if shortlisted for an interview. Prepare by reviewing Zoho’s products and the job role. - Attend the Interview
Participate in a phone or video interview, and be ready to discuss your skills and experiences. - Follow Up
Send a thank-you email post-interview and wait for the final decision.
Official New ZOHO Recruitment 2025 Apply Links:
| New ZOHO Recruitment 2025 Technical Support Engineer Job Link | CLICK HERE |
| New ZOHO Recruitment 2025 Digital Marketing Analyst Link | CLICK HERE |
| New ZOHO Recruitment 2025 Official Website Link | CLICK HERE |
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