Cision Customer Support Work From Home Jobs 2025 Are you looking for a rewarding remote job in India with the flexibility of working from home while building a global career? If yes, then this opportunity at Brandwatch could be the perfect fit for you. Brandwatch, a leading company in digital consumer intelligence, is currently hiring Customer Support Advisors (Night Shift) for its remote team in India.
This role offers the chance to work with a diverse international workforce, gain exposure to the latest technologies, and be part of an innovative organization that values curiosity, collaboration, and continuous learning. Whether you are a fresher or an experienced professional, this remote customer service job can be your gateway to a successful career in the global tech and customer experience industry.
In this article, we will cover all the details you need to know about this role, including the job description, responsibilities, skills required, salary expectations, growth opportunities, and how to apply online.
Job Overview Table
| Job Role | Customer Support Advisor – Night Shift |
|---|---|
| Company | Brandwatch |
| Location | Remote – Work From Home (India) |
| Industry | Digital Consumer Intelligence / Customer Support |
| Shift | Night Shift |
| Qualification | Any Graduate (Freshers & Experienced Eligible) |
| Salary | Competitive – As per company standards |
| Application Mode | Online |
| Job Type | Full-Time, Remote |
About Brandwatch
Brandwatch is a global leader in consumer intelligence and social media analytics, helping some of the world’s biggest brands understand online conversations and build authentic connections with their customers. With offices and employees across the world, Brandwatch fosters an environment where every employee’s ideas are valued, innovation is encouraged, and collaboration is celebrated.
By joining Brandwatch, you not only get to work in a professional environment but also contribute to shaping the future of communication and customer engagement.
Detailed Job Description
As a Customer Support Advisor (Night Shift), you will be part of Brandwatch’s support team, reporting directly to the Support Management team. You will work within the 1st Tier Support framework while collaborating closely with Technical Product Specialists, Customer Experience experts, and the Research & Development (R&D) team.
This role requires you to interact directly with customers through multiple communication channels such as email, chat, and phone calls. Your main goal is to resolve issues, provide accurate solutions, and ensure customers have a smooth and positive experience.
The position is ideal for those who enjoy problem-solving, effective communication, and building long-term relationships with clients.
Primary Responsibilities
As a Customer Support Advisor, your day-to-day responsibilities will include:
- Responding to customer queries via phone, email, and chat support.
- Identifying, replicating, and reporting product issues to the R&D team.
- Logging feature requests from customers and ensuring they are forwarded to the product team.
- Following up with customers after issues are resolved to ensure satisfaction.
- Taking ownership of customer support tickets and guiding them through all stages until resolution.
- Tracking open cases, monitoring SLAs, and escalating high-severity cases.
- Updating internal knowledge bases with new findings and solutions.
- Participating in regular training sessions, team discussions, and cross-departmental collaboration.
Skills & Eligibility Criteria
To apply for this job, candidates should meet the following eligibility requirements:
- Educational Qualification: Any graduate (B.A, B.Sc, B.Com, B.Tech, etc.).
- Communication Skills: Must be fluent in English (both written and spoken). Ability to simplify technical concepts into customer-friendly language.
- Problem-Solving Skills: Should be able to quickly analyze issues and suggest effective solutions.
- Customer Focus: Strong dedication to customer satisfaction and a positive service mindset.
- Tech-Savvy: Familiarity with SaaS platforms, CRM tools, or customer support software is an added advantage.
- Flexibility: Comfortable working in night shifts to support global clients.
Salary & Benefits
Brandwatch offers a competitive salary package for the Customer Support Advisor role. While the exact pay may vary based on experience and qualifications, the average remote customer support salary in India for such roles ranges from ₹3.5 LPA to ₹6 LPA.
Additional benefits include:
- Work From Home flexibility.
- Exposure to international clients and projects.
- Opportunities for career growth in customer success, product specialization, or management.
- Collaborative and inclusive work culture.
- Learning and development programs to enhance your skills.
Performance Evaluation
Your performance in this role will be measured on key factors such as:
- Quality of customer support (tone, clarity, and problem resolution).
- Customer satisfaction ratings.
- Product knowledge and ability to adapt to new features.
- Collaboration with internal teams and overall communication skills.
Why Choose This Job?
This role is perfect for those looking for:
- Work from home jobs in India with a global exposure.
- Night shift jobs offering better pay and flexibility.
- A chance to work with a reputed international company.
- Career growth in customer experience and SaaS industries.
- A supportive environment that values learning and innovation.
How to Apply
Candidates interested in the Brandwatch Customer Support Advisor Night Shift Job 2025 can apply online through the official Brandwatch careers page.
Steps to Apply:
- Visit the official Brandwatch Careers Website.
- Search for “Customer Support Advisor – Night Shift Remote India”.
- Click on Apply Now and fill in the online application form.
- Upload your updated resume/CV highlighting relevant skills and experience.
Important Dates
- Application Start Date: Already Open
- Application Deadline: Ongoing – Apply as soon as possible
Conclusion
The Customer Support Advisor Night Shift Remote Job at Brandwatch is a fantastic opportunity for individuals who want to build a rewarding career while enjoying the benefits of working from home. With excellent growth prospects, competitive salary, and global exposure, this role is ideal for freshers as well as experienced candidates looking for remote jobs in India 2025.
If you are passionate about customer service, possess excellent communication skills, and are ready to work in a dynamic environment, don’t miss this chance. Apply today and start your journey with Brandwatch!
Official Cision Customer Support Work From Home Jobs 2025 Apply Links:
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| Cision Customer Support Work From Home Jobs 2025 Official Website Link | CLICK HERE |
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