Accenture Customer Chat Support Recruitment 2025

Accenture Customer Chat Support Recruitment 2025

Accenture Customer Chat Support Recruitment 2025 Accenture, one of the world’s leading professional services companies, has announced its latest recruitment drive for the role of Customer Contact Comms New Associate – Messaging. This is a golden opportunity for fresh graduates and early career professionals who aspire to begin their journey with a global IT and consulting leader.

The position focuses on non-voice customer service (chat, email, and web support) and offers a great platform for individuals who wish to build their career in customer support, IT service desk, and digital operations.

If you are looking for Accenture jobs 2025, work-from-home opportunities, IT support jobs, or high-paying customer service careers, this recruitment is designed for you.


Job Overview

DetailsInformation
Company NameAccenture
DesignationCustomer Contact Comms New Associate – Messaging
Job RoleService Desk (Non-Voice Support – Chat/Email/Web)
Educational QualificationAny Graduation
Experience Required0 to 1 Year
Work ModeMay include rotational shifts
IndustryIT Services & Consulting
Skills RequiredChat support, typing skills, troubleshooting, incident handling
LocationAcross India (Multiple locations)

About Accenture

Accenture is a global professional services company with expertise across digital, cloud, AI, cybersecurity, technology, and consulting. With a presence in more than 120 countries, Accenture employs over 699,000 professionals worldwide. The company collaborates with clients across more than 40 industries, delivering transformation through strategy, consulting, operations, and technology services.

Accenture has always been a top choice for job seekers who wish to work in a dynamic environment that values innovation, problem-solving, and customer-centric solutions.


Job Description

As a Customer Contact Comms New Associate – Messaging, you will be working in the Customer Support vertical to handle chat-based and email-based interactions. This is a non-voice process role that focuses on managing customer queries, troubleshooting issues, and providing accurate resolutions.

Your key responsibilities will include:

  • Managing and resolving customer queries through chat and email support.
  • Recording, diagnosing, and troubleshooting service requests.
  • Handling escalations and complaints with professionalism.
  • Ensuring incidents are closed within Service Level Agreements (SLAs).
  • Coordinating with escalation teams and ensuring proper documentation.
  • Restoring services quickly in case of unplanned interruptions.
  • Maintaining high standards of customer experience and client satisfaction.

This role is ideal for candidates with good communication skills, strong typing ability, and problem-solving attitude.


Key Responsibilities

  1. Provide chat/email-based support for customer issues and requests.
  2. Document, track, and escalate incidents as per defined processes.
  3. Troubleshoot technical and non-technical issues with efficiency.
  4. Ensure timely resolution of customer complaints.
  5. Exhibit professional behavior, urgency, and empathy during customer interactions.
  6. Collaborate with internal teams and escalation units when required.
  7. Work in rotational shifts based on client/business requirements.
  8. Maintain high performance in terms of attendance, customer satisfaction, and quality metrics.

Skills Required

To succeed in this role, candidates must have:

  • Strong typing and chat-handling skills.
  • Ability to troubleshoot and resolve customer issues.
  • Basic knowledge of IT service desk operations.
  • Excellent written communication skills.
  • Ability to work under pressure and manage escalations.
  • Willingness to work in rotational shifts.

Eligibility Criteria

  • Education: Any graduate (All streams are eligible).
  • Experience: 0–1 year (Freshers can apply).
  • Additional Requirements:
    • Good English writing and comprehension skills.
    • Basic knowledge of IT support processes.
    • Strong interpersonal and problem-solving skills.

Salary & Benefits

Accenture offers competitive salaries for entry-level roles. While the exact package depends on job location and hiring policies, freshers can expect an annual salary in the range of ₹3 LPA – ₹4.2 LPA for this role.

Benefits include:

  • Health insurance and wellness programs.
  • Paid leaves and rotational holidays.
  • On-the-job learning and career growth opportunities.
  • Exposure to global clients and technologies.
  • Employee assistance programs and upskilling platforms.

Selection Process

The selection process for Accenture Customer Contact Comms New Associate (Messaging) typically includes the following stages:

  1. Online Application – Submit your resume through the official career portal.
  2. Assessment Test – Covers communication skills, logical reasoning, and problem-solving.
  3. Interview Round – Usually a virtual HR/technical round focusing on customer handling skills.
  4. Final Selection – Based on performance and eligibility.

How to Apply

Interested candidates can apply directly through Accenture’s official career website. Follow the steps below:

  1. Visit Accenture Careers.
  2. Search for “Customer Contact Comms New Associate – Messaging”.
  3. Register or log in to your account.
  4. Fill out the application form and upload your updated resume.
  5. Submit and wait for further communication regarding assessments/interviews.

Important Dates

  • Application Start Date: Ongoing (Apply as early as possible).
  • Last Date to Apply: Will be announced soon on the official website.

Conclusion

The Accenture Customer Contact Comms New Associate – Messaging role is a perfect opportunity for graduates and freshers who want to start their career in the IT and consulting industry. With a focus on non-voice customer support (chat and email), this job provides a balanced work environment, career growth opportunities, and a chance to work with one of the most reputed global organizations.

If you are someone who enjoys solving problems, interacting with clients, and providing excellent customer service, this role is designed for you. Don’t miss the chance – apply today and kickstart your career with Accenture Recruitment 2025.

Official Accenture Customer Chat Support Recruitment 2025 Apply Links:

Accenture Customer Chat Support Recruitment 2025 Notification LinkCLICK HERE
Accenture Customer Chat Support Recruitment 2025 Apply LinkCLICK HERE
Accenture Customer Chat Support Recruitment 2025 Official Website LinkCLICK HERE

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