American MNC Company Work From Home Jobs 2025 Pluto is the leading Enterprise Spend Management Platform in the UAE, designed to help modern businesses streamline and automate their financial operations. Our mission is to build a cutting-edge financial operating system that meets the needs of businesses in the MENA region. As we stand on the edge of a fintech revolution, we need your support to drive this transformation.
We are a small, dynamic, and highly motivated team with a passion for making the impossible possible. We believe in dreaming big and working relentlessly to achieve our goals. As part of our growth, we are looking for individuals who share our vision and are eager to help us expand our reach and impact.
Pluto has secured $10 million in Seed funding from some of the most respected investors and operators in the fintech space. Our backers include the founders of industry-leading companies such as Ramp, Airbase, Plaid, Italic, Shopify, Cash App, Checkout.com, and Alloy. We are also supported by some of the world’s top FinTech venture capital firms, including GFC, Graph Ventures, Soma Capital, and Adapt Ventures, who have placed their trust in us.
We are at an exciting juncture in our journey, and we are looking for driven, passionate individuals who are ready to help us shape the future of finance in the MENA region. Join us as we revolutionize the way businesses manage their finances and create lasting impact in the world of fintech.
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Quick Information About American MNC Company Work From Home Jobs 2025
| Department Name: | Pluto |
| Job Category: | Work From Home |
| Employment Type: | Private Job [ Full Time ] |
| Name of Vacancies: | Customer Support & Operations Specialist (Fintech) |
| Place of Posting ( Office Location ) : | All Over India |
| Starting Date: | Already Started |
| Last Date: | 21-04-2025 |
| Apply Mode: | Online |
Pluto is currently looking to hire enthusiastic and dedicated email and phone customer support operators to join our Product & Customer Support operations team. As a key member of our growing support team, you’ll have the opportunity to work with current and future customers while playing a pivotal role in our mission to scale customer success. This is an exciting multi-functional role, perfect for those passionate about delivering exceptional customer experiences in a remote work environment.
What We’re Looking For:
- A genuine passion for helping others and providing exceptional customer service.
- A keen interest in automating customer support processes to create scalable solutions.
- A strong desire to learn and understand the Pluto platform inside and out.
- Excellent communication skills to interact effectively with both customers and internal teams.
At Pluto, we take immense pride in our customer support operations. With one of the best NPS scores in the industry, we are committed to providing the highest level of care to our customers. If you’re not deeply motivated by growing a business through exceptional support, this role may not be the best fit for you.
As a Customer Support Representative at Pluto, You Will:
- Act as a direct line of contact for fast-growing companies in MENA, ensuring their needs are met promptly and efficiently.
- Work closely with our account management, product, and engineering teams to resolve customer issues, address product inquiries, and provide feedback for continuous improvement.
- Be a key part of the feedback loop, utilizing customer insights to help improve the Pluto product and enhance overall satisfaction.
Key Responsibilities:
- Master the Pluto platform to provide expert support across email, phone, and live chat support platforms.
- Offer assistance via E-mail, Intercom, WhatsApp, and Phone support, ensuring timely and effective responses.
- Maintain an industry-leading customer satisfaction rate, ensuring our customers’ needs are always prioritized.
- Create help articles, videos, and other useful content to assist users in navigating and using Pluto effectively.
- Contribute to the automation of customer support processes, improving scalability and efficiency.
- Play a pivotal role in collecting customer feedback, helping drive product improvements.
- Diagnose and resolve potentially complex issues, using your critical thinking skills to find the best solutions.
- Collaborate closely with the support lead on documentation, product updates, and escalations.
- Be adaptable in a fast-paced startup environment, always learning and growing in your role.
What We’re Looking For:
- The ability to quickly understand complex products and translate that knowledge into actionable support.
- Strong writing skills for creating helpful content, including help articles and explainer videos.
- Proactive engagement with customers and team members, contributing to a positive work culture.
- Critical thinking and problem-solving skills to tackle unique challenges.
- Basic understanding of APIs is a bonus.
- Effective time management and the ability to handle multiple support requests simultaneously.
Pluto Benefits:
- Flexible vacation policies, allowing you to take time off when needed.
- Fully remote work environment, giving you the freedom to work from anywhere.
- Work-from-home stipend to support your home office setup.
Why Work with Pluto?
This is more than just a customer support job. It’s an opportunity to work for a forward-thinking company, develop your skills in a dynamic, evolving environment, and make a significant impact on our growing customer base. If you’re ready to take on the challenge and provide exceptional support in a remote role, we’d love to hear from you!
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