Aircall Work From Home Jobs 2025 Aircall, a leading cloud-based phone system provider, is looking for passionate Customer Support Specialists to join its dynamic team. The role primarily involves assisting customers with technical issues, troubleshooting problems, and providing guidance on using Aircall’s products effectively. As a Customer Support Specialist, you will be the first line of communication for customers, helping them solve their problems quickly and efficiently while ensuring they have a positive experience with the platform. A key part of this role involves collaborating with other teams, both internally and across global markets, to resolve customer inquiries and enhance the product experience.
To be successful in this role, candidates must have strong communication skills and the ability to work in a fast-paced, remote environment. Previous experience in SaaS customer support is a plus, though Aircall is open to training candidates with a passion for technology and customer service. The position requires a technical aptitude, a solution-oriented mindset, and the ability to understand and explain complex concepts in simple terms. Fluency in English is required, and knowledge of additional languages can be an asset.
Working hours for the role are primarily in the afternoon and evening shifts, with weekend availability required. This provides a great opportunity for individuals who thrive in flexible work settings and are eager to contribute to a rapidly growing company. In return, Aircall offers competitive salaries, comprehensive benefits, and an opportunity to work in a globally recognized tech company that is committed to continuous improvement and customer satisfaction.
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Quick Information About Aircall Work From Home Jobs 2025
| Department Name: | Aircall |
| Job Category: | Work From Home |
| Employment Type: | Private Job [ Full Time ] |
| Name of Vacancies: | Customer Support Specialist ( Morning , Afternoon & Evening Shifts ) |
| Place of Posting ( Office Location ) : | All Over India |
| Starting Date: | Already Started |
| Last Date: | 29-03-2025 |
| Apply Mode: | Online |
Customer Support Specialist – Remote (Afternoon/Evening Shift & Weekends) – India
Job Type: Full-Time | Location: Remote (India) | Shift: Afternoon/Evening & Weekends
About Aircall:
Aircall is revolutionizing business communication with over $220 million in investments since 2015. We provide cutting-edge technology that enables transparent, accessible, and collaborative communication, empowering over 20,000 customers to connect in meaningful, human ways.
At Aircall, we believe in the power of conversation, and wherever our team members are located—whether in Paris, New York, Sydney, or working remotely from their homes—every voice matters.
We are looking for passionate individuals to join our global team and help shape the future of customer service. Let’s connect and create something extraordinary together!
Role Overview:
As a Customer Support Specialist at Aircall, you will play a vital role in advocating for our customers. You’ll assist in resolving technical issues, providing product education, recommending solutions, and guiding users through Aircall’s features. Your efforts will directly contribute to our mission of empowering businesses to succeed through seamless communication.
You’ll collaborate with our global support team to ensure our customers receive top-tier service and satisfaction. This is an opportunity to be at the heart of Aircall’s growth.
Important Notes:
- This position is permanent and requires legal residency in India.
- You will work on weekends (Saturdays and Sundays), with two rest days during the weekdays (Monday-Friday).
- Your working hours will fall between 12:00 PM to 11:00 PM (adjusted based on Winter/Summer time). Expect 8 hours of active work per day with a one-hour lunch break. There may be slight changes to the schedule based on operational needs.
Key Responsibilities:
- Customer Advocacy: You’ll assist customers by identifying their needs, troubleshooting issues, and providing advice. Every interaction you have directly impacts their ability to manage their teams effectively.
- Collaboration: You will work with an ambitious, global team of passionate professionals striving to achieve common goals. Expect transparency and support daily while learning from industry experts.
- Growth Potential: As a frontline support specialist, you’ll gain a comprehensive view of Aircall’s business and many team members have successfully transitioned to roles in Client Services (Onboarding, CSM, etc.), Engineering, and Product.
- Continuous Learning: Aircall promotes professional growth by offering learning opportunities. As the business expands, you’ll find numerous chances to grow your skills and advance in your career.
Qualifications:
- Fluency in English (mandatory), with additional languages such as Spanish or French being a plus.
- Excellent written and verbal communication skills.
- Familiarity with ticketing tools and systems.
- Understanding of CRM systems and basic computer skills.
- Technical aptitude to explain complex concepts to customers and internal teams.
- Strong troubleshooting ability with a curiosity to resolve customer inquiries.
- Time management and prioritization skills.
- Demonstrated empathy and the ability to multitask across various communication platforms.
- Comfortable working with teams in an international and multilingual remote environment.
Customer Support Specialist – Remote (Early Morning Shift & Weekends) – India
Job Type: Full-Time | Location: Remote (India) | Shift: Early Morning & Weekends
About Aircall:
Aircall is redefining how businesses communicate. Since its inception, we’ve secured over $220 million in investments and created an innovative communication platform trusted by over 20,000 global customers. We are passionate about fostering an environment where every voice counts, no matter where our team members are based—from cities like Paris, New York, Madrid, London, and many others.
We’re expanding our team and looking for individuals who want to join a growing global company, learn from the best, and contribute to reshaping the customer experience.
Role Overview:
As a Customer Support Specialist with an early morning shift, you’ll be crucial in delivering exceptional service to Aircall customers. You will provide technical support, recommend product features, and help users navigate through their Aircall systems. Your work will empower businesses to communicate more effectively.
Working remotely from India, you’ll be a key part of Aircall’s customer service team, collaborating with other specialists and contributing to customer satisfaction.
Key Responsibilities:
- Customer Advocacy: Act as a customer’s advocate by resolving technical challenges, promoting product knowledge, and guiding users to success.
- Collaboration: Work closely with a dynamic, passionate global team. You’ll have plenty of opportunities to collaborate and learn from experts across various fields.
- Growth and Development: Aircall offers fantastic career growth opportunities. Support team members often move to roles in Client Services, Engineering, Product, and more.
- Continuous Learning: Aircall is committed to your professional development. As you grow in your role, you’ll gain new skills and broaden your career prospects.
Qualifications:
- Fluency in English (mandatory); knowledge of Spanish or French is a plus.
- Strong communication skills, both written and verbal.
- Experience with ticketing systems and understanding of CRM platforms.
- Technical aptitude to explain solutions to customers.
- A passion for learning and problem-solving.
- Ability to work in a remote, multicultural environment.
Official Google Work From Home Jobs 2025 Apply Links:
| Aircall Work From Home Jobs 2025 Morning Shift Apply Link | CLICK HERE |
| Aircall Work From Home Jobs 2025 Afternoon & Evening Shift Apply Link | CLICK HERE |
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