Amazon IT Services Support Associate Recruitment 2025 Are you looking for a stable IT job with a global company like Amazon? 🌍 If yes, then here’s an excellent opportunity for you.
Amazon has officially announced a recruitment drive for the role of IT Services Support Associate I under IT Services Large Email Monitoring.
This position is available in Mumbai, Maharashtra (Virtual Role), making it a perfect chance for candidates seeking remote or hybrid IT support jobs in India.
In this detailed article, we will cover job responsibilities, eligibility criteria, preferred skills, benefits, and the application process. If you are an aspiring candidate searching for Amazon Careers 2025, this guide will help you understand everything before applying.
📋 Amazon IT Services Support Associate – Job Overview
| Particulars | Details |
|---|---|
| Company Name | Amazon India |
| Job Role | IT Services Support Associate I – IT Services Large Email Monitoring |
| Job Category | IT Support / Operations / Customer Service |
| Employment Type | Full-Time, Permanent |
| Work Shifts | 24/7 Operations (Afternoon, Evening, Night, Weekends & Holidays) |
| Required Skills | Communication skills, IT troubleshooting, multi-tasking, customer empathy |
| Preferred Skills | Strong soft skills, problem-solving, clear documentation, adaptability |
| Educational Qualification | Any Graduate (IT/Computer Science background preferred) |
| Experience Required | 0–2 years (Freshers with IT support knowledge can apply) |
| Salary (Expected) | ₹3.5 LPA – ₹5.5 LPA (Approx., based on experience & location) |
| Application Mode | Online through Amazon Careers Portal |
| Last Date to Apply | Open (Apply as early as possible) |
📌 Job Overview – IT Services Support Associate at Amazon
Amazon’s IT Services division acts as the first point of contact for all technical support requests from employees worldwide. As an IT Support Associate, you will handle incoming support chats, calls, and online requests from Amazon Corporate and subsidiary employees.
The role is highly customer-focused and requires excellent problem-solving abilities. Amazon is looking for enthusiastic, adaptable, and tech-savvy professionals who can manage a high volume of requests without compromising on service quality.
👉 This is a 24/7 support role, so candidates must be flexible to work in afternoon, evening, or night shifts, including weekends and holidays.
🔑 Key Responsibilities of IT Support Associate
As an IT Services Support Associate, you will:
- 📧 Review and respond to written communications ensuring adherence to company policies.
- 📞 Handle inquiries through web chat, calls, emails, and ticketing systems within defined timelines.
- 📝 Create detailed call logs documenting customer interactions accurately.
- 🛠️ Provide solutions, guide customers, and explain technical issues in simple layman’s terms.
- 📚 Follow Standard Operating Procedures (SOPs) with effective use of the Knowledge Management System.
- 🏢 Stay updated with company IT policies to support efficient communication.
- 🔄 Work across different operating systems, PC hardware/software, and troubleshoot compatibility issues.
- 🤝 Act as a customer liaison, ensuring smooth communication and resolution of issues.
- 🕒 Be open to rotational shifts (including weekends, nights, and holidays).
This job is not just about solving technical problems—it’s about ensuring smooth IT operations for one of the world’s largest e-commerce and cloud companies.
👨💻 About the IT Services Team
The Amazon IT Services team plays a critical role in:
- Reducing the burden of manual list management.
- Supporting new hire onboarding with smooth IT transitions.
- Providing round-the-clock manual reviews of contacts to approve or reject requests.
- Offering 24×7 support for employees transitioning to automated solutions.
This team ensures that every Amazon employee can work efficiently without IT barriers.
✅ Basic Qualifications Required
To be eligible for the Amazon IT Support Associate role, candidates must have:
- Strong verbal and written communication skills in English.
- At least 6 months of experience in an IT support or customer service role.
- Ability to understand technical terminology and explain it in a simplified manner.
- Familiarity with operating systems, PC hardware/software troubleshooting, and software incompatibilities.
- Strong critical thinking skills to analyze and resolve issues.
- Customer empathy and ability to prioritize internal requests.
- Excellent multi-tasking abilities while maintaining productivity.
- Strict adherence to shift schedules and punctuality.
⭐ Preferred Qualifications (Added Advantage)
- Strong soft skills for handling multiple communication channels.
- Experience in creating clear and concise trouble tickets.
- Logical thinking and structured approach to technical problem-solving.
- Ability to adapt quickly in a fast-paced IT environment.
💼 Career Benefits of Joining Amazon IT Services
Working as an IT Services Support Associate at Amazon offers more than just a job—it offers a career path in the IT support and cloud computing domain. Some benefits include:
- 🌐 Global Exposure – Work with Amazon’s worldwide IT infrastructure.
- 📈 Career Growth – Opportunity to move into advanced roles like Cloud Support Engineer, IT Specialist, or System Administrator.
- 🎓 Skill Development – Gain expertise in IT troubleshooting, networking, software support, and customer service management.
- 💰 Attractive Salary Packages – Competitive pay with additional allowances.
- 🏡 Work Flexibility – Virtual/remote working options depending on team requirements.
- 👨👩👧👦 Employee Benefits – Health insurance, retirement plans, paid time off, and more.
📍 Job Location & Work Setup
- Location: Mumbai, Maharashtra (Virtual Role)
- Type: Full-Time, 24/7 IT Support Operations
- Work Setup: Hybrid/Remote options (depending on Amazon’s requirements)
📝 How to Apply for Amazon IT Services Support Associate 2025?
Follow these steps to apply for the role:
- Visit the official Amazon Jobs portal 👉 Amazon Careers India.
- Search for “IT Services Support Associate” in the job search bar.
- Select the Mumbai – Virtual location listing.
- Click “Apply Now” and create an Amazon Jobs account (if not already registered).
- Fill out the online application form with accurate details.
- Upload your resume/CV highlighting IT support or customer service experience.
- Submit and wait for further updates from Amazon’s recruitment team.
🔎 Why Choose Amazon IT Careers in 2025?
- Amazon is one of the largest employers in India offering long-term career stability.
- IT Support Associates play a mission-critical role in ensuring smooth company operations.
- Exposure to cloud computing, IT automation, and enterprise-level IT systems.
- Perfect for candidates aspiring to grow into AWS (Amazon Web Services) roles.
- Ideal for freshers with IT support experience or working professionals seeking global exposure.
📢 Final Words
The Amazon IT Services Support Associate recruitment 2025 is a golden opportunity for candidates who want to start or grow their IT careers with one of the world’s biggest tech companies. If you are passionate about technical support, troubleshooting, and customer satisfaction, this role can open doors to bigger opportunities in Amazon and AWS.
💡 Pro Tip: Tailor your resume to highlight IT troubleshooting, problem-solving, and communication skills before applying.
👉 Don’t miss this chance! Apply today and step into a rewarding IT career with Amazon India.
Official Amazon IT Services Support Associate Recruitment 2025 Apply Links:
| Amazon IT Services Support Associate Recruitment 2025 Notification Link | CLICK HERE |
| Amazon IT Services Support Associate Recruitment 2025 Apply Link | CLICK HERE |
| Amazon IT Services Support Associate Recruitment 2025 Official Website Link | CLICK HERE |
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