Amazon IT Services Support Associate Recruitment 2025 Are you looking to start your career with one of the world’s biggest technology companies? Amazon, a global leader in e-commerce and cloud computing, has opened applications for the IT Services Support Associate I role in Maharashtra, India. This is an excellent opportunity for freshers and experienced professionals who want to build a career in IT support, customer service, and technical troubleshooting.
In this article, we will provide you with complete details about the Amazon IT Services Support Associate Recruitment 2025, including eligibility, salary, job responsibilities, benefits, and the step-by-step application process. This guide is written in a SEO-friendly, humanized manner to help you understand every detail clearly.
Job Overview – Amazon IT Services Support Associate
| Particulars | Details |
|---|---|
| Organization Name | Amazon Development Centre India (ADCI) |
| Post Name | IT Services Support Associate I – Large Email Monitoring |
| Job ID | 3059038 |
| Work Location | Maharashtra, India (But the Selected Candidate Can Choose Remote Option ) |
| Job Type | Full-time |
| Work Mode | On-site with flexible shifts (including nights & weekends) |
| Experience Required | Minimum 6 months in IT support or customer service (freshers may apply) |
| Qualification | Any Graduate with good communication & IT troubleshooting knowledge |
| Salary | ₹4.2 LPA – ₹6.5 LPA (Estimated) |
| Application Mode | Online |
| Last Date to Apply | Ongoing Recruitment – Apply as soon as possible |
Detailed Job Description
Amazon’s IT Services division is the first point of contact for all technical support service requests within the organization. As an IT Services Support Associate, you will handle incoming chats, calls, and requests from Amazon corporate employees and subsidiaries worldwide.
This role is best suited for candidates who are:
- Passionate about technology and customer service.
- Able to manage high-pressure situations.
- Flexible to work in rotational shifts including weekends and holidays.
The role requires a balance of technical troubleshooting skills, communication abilities, and problem-solving mindset. Candidates will undergo training to get familiar with Amazon policies and IT procedures, ensuring that they can handle employee queries with professionalism.
Key Responsibilities
As an Amazon IT Services Support Associate I, your daily tasks will include:
- Reviewing written communications and ensuring timely responses.
- Handling employee queries through web chat, email, calls, and ticketing systems.
- Creating and submitting detailed interaction logs for customer issues.
- Providing solutions and remedies to employees and explaining technical concepts in simple terms.
- Following standard operating procedures (SOPs) using Amazon’s knowledge management system.
- Staying updated with company IT policies and processes.
- Acting as a liaison between employees and IT operations, ensuring smooth resolution of issues.
- Supporting onboarding of new hires and assisting during system transitions.
- Working flexible shifts (afternoon, evening, night, weekends).
Eligibility Criteria
Basic Qualifications:
To apply for the Amazon IT Services Support Associate role, candidates must have:
- Strong verbal and written communication skills.
- At least 6 months of experience in an IT support or customer service role.
- Ability to troubleshoot hardware, software, and operating system issues.
- Critical thinking skills to resolve issues step by step.
- Empathy and customer-first mindset.
- Ability to manage multiple tasks efficiently.
- Commitment to work rotational shifts including nights and weekends.
Preferred Qualifications:
- Strong soft skills for handling different communication styles.
- Ability to write clear and concise trouble tickets.
- Fast adaptability in a dynamic work environment.
- Ability to simplify complex technical terminology into easy-to-understand language.
Salary & Benefits
Amazon offers an attractive compensation package for IT Services Support Associates.
- Estimated Salary: ₹4.2 LPA – ₹6.5 LPA depending on experience and location.
- Work-Life Balance: Flexible schedules with rotational shifts.
- Healthcare Benefits: Medical insurance for employees and dependents.
- Career Growth: Opportunity to move into advanced IT support and management roles.
- Employee Discounts: Special discounts on Amazon products and services.
- Skill Development: Access to training modules, certifications, and career advancement programs.
This role is not just a job, but a long-term career opportunity with Amazon India.
Selection Process
The Amazon IT Services Support Associate Recruitment 2025 selection process includes the following stages:
- Online Application Submission – Candidates must apply through Amazon’s official career portal.
- Online Assessment – Shortlisted candidates may take an online test to evaluate communication, problem-solving, and technical skills.
- Technical Interview – Questions related to IT troubleshooting, customer service scenarios, and problem-solving will be asked.
- HR Interview – Final round to assess communication, flexibility for shifts, and cultural fit with Amazon.
- Offer Letter & Onboarding – Selected candidates receive the offer and begin training with Amazon’s IT services team.
How to Apply for Amazon IT Services Support Associate Recruitment 2025?
Follow these steps to apply online:
- Visit the Amazon Careers Portal: https://www.amazon.jobs
- Use the Job ID: 3059038 to search for the role IT Services Support Associate I – Large Email Monitoring.
- Click on Apply Now and create/login with your Amazon careers account.
- Upload your resume (CV) and cover letter.
- Review and submit your application.
⚡ Pro Tip: Make sure your resume highlights IT troubleshooting skills, customer support experience, and communication abilities.
Important Dates
- Application Start Date: Already Open
- Last Date to Apply: Ongoing (Apply Early to Increase Chances)
- Assessment & Interview Schedule: To be notified to shortlisted candidates
Conclusion
The Amazon IT Services Support Associate Recruitment 2025 is a golden opportunity for job seekers aiming to work with one of the world’s most innovative companies. If you are passionate about IT support, problem-solving, and customer interaction, this role can set the foundation for a strong career in technology.
With high salary potential, career growth opportunities, and employee benefits, Amazon continues to be a top choice for professionals looking to build a future in IT and technical support jobs in India.
Official Amazon IT Services Support Associate Recruitment 2025 Apply Links:
| Amazon IT Services Support Associate Recruitment 2025 Notification Link | CLICK HERE |
| Amazon IT Services Support Associate Recruitment 2025 Apply Link | CLICK HERE |
| Amazon IT Services Support Associate Recruitment 2025 Official Website Link | CLICK HERE |
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