Cognizant Hybrid Helpdesk Recruitment 2025 Are you searching for Cognizant jobs in India 2025? Here’s an exciting career opportunity for fresh graduates and experienced professionals looking for a career in customer support and technical helpdesk roles. Cognizant, one of the world’s leading professional services companies, is hiring for the position of SME-CX Multi Channel Helpdesk Associate.
This role is ideal for candidates with excellent communication skills, customer service expertise, and problem-solving abilities. Cognizant is known for providing world-class career opportunities, employee benefits, and a global platform to learn and grow.
If you’re looking for high-paying IT/BPO jobs in 2025, or want to begin your career with a global MNC like Cognizant, this job could be the perfect fit.
Job Overview – Cognizant SME-CX Helpdesk
| Post Name | SME-CX Multi Channel Helpdesk Associate |
|---|---|
| Organization | Cognizant Technology Solutions |
| Job Location | Multiple Locations (India) |
| Job Type | Full-Time |
| Qualification Required | Graduate in Any Discipline |
| Experience | Freshers & Experienced Candidates |
| Industry | IT, BPO, Technical Support, Customer Service |
Detailed Job Description
The SME-CX Multi Channel Helpdesk role at Cognizant involves providing customer service and technical support through multiple communication channels, including email, chat, and calls.
The ideal candidate must be able to:
- Communicate clearly, concisely, and correctly with customers.
- Listen actively and document issues accurately.
- Resolve customer queries with ownership and professionalism.
- Escalate complex technical queries when required.
This is a customer-facing role where your ability to stay calm under pressure, multitask, and resolve issues effectively will directly impact customer satisfaction.
Key Responsibilities
As an SME-CX Multi Channel Helpdesk Associate, your responsibilities will include:
- Handling customer queries across multiple communication channels (chat, email, and calls).
- Understanding issues presented by customers and providing logical solutions.
- Composing grammatically correct and concise written responses.
- Demonstrating ownership by resolving issues independently and escalating complex queries when needed.
- Working successfully both individually and within a team environment.
- Ensuring customer satisfaction by staying focused in a fast-paced environment.
- Detecting and reporting technical issues, app defects, and inconsistencies.
- Driving continuous improvement by identifying root causes and suggesting corrective measures.
- Following flexible schedules, including working weekends, holidays, and overtime when required.
Skills Required
To succeed in this role, Cognizant expects candidates to demonstrate the following:
- Excellent communication skills (verbal and written).
- Strong customer service orientation with patience and empathy.
- Proficiency in Windows, Microsoft Office, and internet browsing.
- Typing accuracy and speed for handling chat and email support.
- Logical thinking and problem-solving approach.
- Ability to handle multiple queries without distraction.
- Self-discipline, attention to detail, and action-oriented mindset.
- Flexibility to adapt to different working shifts.
Eligibility Criteria
Basic Qualifications
- Bachelor’s degree in any stream.
- Fresh graduates or experienced candidates can apply.
- Strong comprehension and documentation skills.
- Ability to handle customer escalations and technical queries.
Preferred Qualifications
- Prior experience in BPO, IT helpdesk, or customer support.
- Familiarity with technical troubleshooting.
- Ability to work flexible schedules and rotational shifts.
About the Cognizant Community
Cognizant values its employees and promotes a culture of inclusivity, collaboration, and growth.
- Global Workforce – With over 300,000 employees worldwide, Cognizant is a trusted employer.
- Innovation-Driven – The company fosters innovation and career advancement.
- Recognition – Listed among Forbes World’s Best Employers 2024 and a member of NASDAQ-100.
- Employee Support – Cognizant takes care of employees’ well-being, career growth, and learning opportunities.
Joining Cognizant means being part of a global IT leader that helps businesses transform for the digital era.
Salary & Benefits
The average salary for SME-CX Multi Channel Helpdesk roles at Cognizant ranges between ₹3,00,000 to ₹5,50,000 per annum, depending on experience, skills, and location.
Additional benefits include:
- Health insurance and wellness benefits.
- Performance-based incentives.
- Paid leaves and holiday benefits.
- Career development and certification opportunities.
- Employee assistance programs.
Selection Process
The Cognizant recruitment process for SME-CX Helpdesk typically involves the following steps:
- Online Application – Submit your details on the official Cognizant Careers page.
- Aptitude & Communication Test – Evaluate problem-solving and communication skills.
- Technical/Operations Round – Test customer support and logical reasoning skills.
- HR Interview – Final discussion on role, expectations, and salary.
How to Apply for Cognizant SME-CX Multi Channel Helpdesk Recruitment 2025?
Follow these steps to apply online:
- Visit the official Cognizant Careers Portal: Cognizant Jobs – Apply Here.
- Search for SME-CX Multi Channel Helpdesk in the job search bar.
- Choose your preferred location.
- Click on Apply Now.
- Create an account or log in with your existing credentials.
- Fill in your educational details, experience (if any), and personal information.
- Upload your updated resume and submit the application.
Conclusion
The Cognizant SME-CX Multi Channel Helpdesk Recruitment 2025 is an excellent opportunity for graduates, freshers, and professionals who want to start or advance their career in customer service and IT support.
With a competitive salary package, growth opportunities, and global exposure, this job is a perfect fit for individuals with strong communication and problem-solving skills.
If you are looking for high-paying IT support jobs in 2025, don’t miss this chance to apply. Cognizant continues to be one of the most admired companies worldwide, and this role could be your gateway to a successful career.
Official Cognizant Hybrid Helpdesk Recruitment 2025 Apply Links:
| Cognizant Hybrid Helpdesk Recruitment 2025 Notification Link | CLICK HERE |
| Cognizant Hybrid Helpdesk Recruitment 2025 Apply Link | CLICK HERE |
| Cognizant Hybrid Helpdesk Recruitment 2025 Official Website Link | CLICK HERE |
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