Cognizant Service Desk Engineer Recruitment 2025 Are you a recent science or tech graduate looking to kickstart your career in IT support? Want to work in a top MNC with global recognition, great employee benefits, and future-ready training?
Cognizant Technology Solutions, one of the world’s leading IT services companies, is hiring Service Desk Engineers for its Coimbatore location in 2025. This full-time hybrid role is an excellent opportunity for those with 0–2 years of experience in the customer support or service desk domain.
If you’re someone with strong communication skills, a passion for solving technical issues, and a desire to grow in a dynamic tech environment, this role could be your career-defining move.
🔍 Job Overview
| Job Title | Service Desk Engineer |
|---|---|
| Company | Cognizant Technology Solutions |
| Job Location | Coimbatore, Tamil Nadu, India |
| Job Category | Technology & Engineering |
| Employment Type | Full-time |
| Work Model | Hybrid (Office + Remote) |
| Educational Qualification | Any Science / Technical Graduation |
| Published Date | August 5, 2025 |
| Job Number | 00064805351 |
🌟 Why Choose Cognizant?
Cognizant is not just a company – it’s a global community of over 300,000 talented professionals. With a presence across the globe and a reputation for excellence in IT services, Cognizant empowers employees with learning opportunities, international exposure, and an inclusive work culture.
Whether you’re a fresher or someone with limited experience in IT support jobs, Cognizant gives you the platform to grow, contribute meaningfully, and build a solid career path in the technology and digital transformation industry.
Perks of Working at Cognizant:
- Global brand recognition
- Collaborative team environment
- Learning & development programs
- Competitive salary and benefits
- Hybrid work culture for better work-life balance
- Exposure to international clients
🧠 Required Skills and Qualifications
To be considered for the Cognizant Service Desk Engineer role, candidates must meet the following eligibility criteria:
✅ Educational Background:
- Graduate in any Science or Technical field (B.Sc, BCA, B.Tech, etc.)
✅ Work Experience:
- Candidates with international client handling experience will have an edge
✅ Technical & Soft Skills:
- Excellent communication and interpersonal skills
- Strong customer service mindset
- Proficiency in typing and keyboard operations
- Experience with ticketing systems and remote troubleshooting tools
- Ability to handle email/chat/web-based support
- Willingness to work in rotational shifts
✅ Additional Advantages (Good to Have):
- Exposure to the Life Sciences domain
- Familiarity with Medidata products
- Experience in onsite roles or international client coordination
🧾 Key Job Responsibilities
As a Service Desk Engineer at Cognizant, your day-to-day responsibilities will revolve around providing timely and effective support to users across geographies. Here’s what your role will entail:
- Respond to Support Requests: Handle user issues through call, email, chat, or web-based tickets.
- Initial Issue Resolution: Provide first-level troubleshooting using knowledge objects (KO) and standard operating procedures (SOPs).
- Ticket Management:
- Ticket creation
- Categorization and prioritization
- Escalation if necessary
- Incident Resolution: Ensure prompt resolution and closure of incidents.
- Pending Ticket Follow-up: Proactively follow up on unresolved or on-hold tickets.
- Issue Routing: Redirect unresolved issues to the appropriate internal support teams.
- SLA Compliance: Ensure tickets are resolved within the defined Service Level Agreements (SLAs).
- Shift Flexibility: Work in day/night shifts as per team requirements.
- Daily Ownership: Make sure all assigned tickets are updated or resolved before the end of the workday.
🌐 About Cognizant – A Global IT Powerhouse
Cognizant is a name synonymous with innovation, excellence, and global delivery. With headquarters in the U.S. and operations in more than 40 countries, Cognizant offers IT consulting, digital transformation, software services, and business process outsourcing to Fortune 500 companies.
🔝 Key Highlights:
- Listed on NASDAQ-100
- Forbes World’s Best Employers 2024
- 300,000+ global workforce
- Recognized for its inclusive and collaborative work culture
- Strong focus on sustainability and corporate responsibility
At Cognizant, employees are encouraged to dream big, solve complex challenges, and drive change in how businesses operate. You will be part of a future-forward company that believes in doing the right thing – for its people, its clients, and the planet.
📍 Why Coimbatore?
With the rise of IT and BPO industries in Tier 2 cities, Coimbatore has emerged as a major tech hub in Tamil Nadu. The city offers:
- Affordable cost of living
- Better work-life balance
- Rapid urban infrastructure development
- Growing startup and tech ecosystem
- Excellent connectivity to major metros
By choosing Cognizant Coimbatore, you gain the best of both worlds – global job exposure and local lifestyle comfort.
💼 Career Growth Opportunities
Cognizant doesn’t just offer jobs—it builds careers. If you join the team as a Service Desk Engineer, here’s the path you can expect:
- Learning and Certifications: Get access to internal upskilling programs.
- Global Projects: Gain experience in handling overseas clients and cross-functional projects.
- Promotions: Eligible for internal job postings and vertical movement based on performance.
- Transition to Core IT Roles: With continued learning and performance, you can move into roles like:
- Network Engineer
- Cloud Support Engineer
- IT Analyst
- Technical Consultant
📝 How to Apply for Cognizant Service Desk Jobs 2025?
Interested in applying? Here’s a step-by-step guide to apply for Cognizant hybrid jobs in Coimbatore:
- Visit the official Cognizant Careers portal
- Search with Job Number: 00064805351
- Click on the job title “Service Desk Engineer – Coimbatore”
- Read the job description and check your eligibility
- Click “Apply Now” and complete your online application
- Upload your resume and submit the form
✅ Pro Tip: Tailor your resume for customer support and IT help desk roles. Highlight communication skills, ticketing tools, and any relevant certifications like ITIL Foundation, CompTIA A+, etc.
📣 Final Thoughts – Your Career in Tech Starts Here
If you’ve been looking for hybrid jobs in India with flexible work models, international exposure, and a positive team culture, this is your chance to land a role at one of the best IT companies in the world.
Whether you are a fresh graduate with strong communication skills or a young professional with a few months of IT support experience, Cognizant’s Service Desk role in Coimbatore opens the door to endless possibilities.
Official Cognizant Service Desk Engineer Recruitment 2025 Apply Links:
| Cognizant Service Desk Engineer Recruitment 2025 Notification Link | CLICK HERE |
| Cognizant Service Desk Engineer Recruitment 2025 Apply Link | CLICK HERE |
| Cognizant Service Desk Engineer Recruitment 2025 Official Website Link | CLICK HERE |
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