Concentrix Customer Service Operations Recruitment 2025 Are you looking for a customer service job in Bangalore with excellent growth opportunities? Here’s your chance to apply for the Representative, Operations – Customer Service and Support role in one of the top global organizations. This position is perfect for graduates, undergraduates, and freshers who want to start a rewarding career in customer support, technical assistance, and content moderation.
In this detailed guide, we’ll cover the job description, key responsibilities, candidate profile, eligibility criteria, required skills, and benefits so you can apply with confidence.
🌟 Job Overview – Representative, Operations
| Category | Details |
|---|---|
| Job Title | Representative, Operations – Customer Service & Technical Support |
| Job Type | Full-Time |
| Location | Bangalore, India |
| Experience Required | 0 – 2 Years (Freshers Eligible) |
| Industry | Customer Service, Technical Support, Content Moderation |
| Mode of Work | On-Site / Hybrid (Based on Client Requirements) |
| Salary Package | Competitive Industry Standard |
🛠️ Role and Responsibilities
As a Representative, Operations, you will act as the first point of contact for customers through phone calls, emails, chats, and online platforms. Your job will be to resolve customer issues, provide technical support, and ensure excellent service delivery.
1. Customer Interaction & Problem Solving
- Greet customers in a friendly, professional, and courteous manner.
- Clarify customer requirements, probe for better understanding, and offer accurate solutions.
- Use decision-support tools and resources to resolve routine issues efficiently.
- Confirm customer understanding of the solution provided.
2. Customer Support & Technical Assistance
- Respond to inbound and outbound calls, email queries, and chat requests.
- Maintain basic product knowledge and stay updated about client services.
- Track, document, and retrieve customer information using the call tracking database.
- Provide technical troubleshooting support where required.
3. Customer Relationship Management
- Build rapport with customers by listening attentively and demonstrating empathy.
- Offer additional products and services that may benefit the customer.
- Participate in activities designed to improve customer satisfaction scores and business performance.
4. Content Moderation (If Applicable)
Some candidates may be selected for content moderator roles, which include:
- Reviewing user-generated content including text, images, and videos.
- Identifying and removing content that promotes violence, extremism, pornography, or hate speech.
- Ensuring compliance with platform guidelines and terms of service.
- Maintaining emotional resilience while handling sensitive or explicit content.
🎓 Candidate Profile & Eligibility Criteria
This role is open to a wide range of candidates, making it a great opportunity for those beginning their careers in customer service or technical support.
- Educational Qualification:
- Graduate or Undergraduate in any discipline (B.A, B.Com, B.Sc, BBA, Diploma holders, etc.)
- Freshers and candidates with up to 2 years of experience can apply.
- Required Skills:
- Strong communication skills – both verbal and written.
- Customer-oriented approach with patience and empathy.
- Ability to work in fast-paced, high-volume environments.
- PC proficiency and strong computer navigation skills.
- Multitasking ability and willingness to adapt to shift schedules.
- Additional Requirements:
- Tolerance for repetitive tasks in high-production work environments.
- Ability to work independently as well as part of a team.
- Problem-solving and analytical skills to handle complex queries.
- Willingness to work in rotational shifts, including night shifts.
💼 Key Skills and Competencies
To succeed in this job role, you should have:
- Customer Service Orientation: Ability to handle customer complaints calmly and professionally.
- Technical Troubleshooting Skills: Familiarity with resolving basic technical issues.
- Attention to Detail: Ensuring accuracy while entering and retrieving data.
- Adaptability: Willingness to work with evolving technologies and changing client requirements.
- Problem-Solving Mindset: Using logic and resources to resolve customer issues independently.
📈 Growth Opportunities
This role is an excellent career launchpad for anyone who wants to build a future in customer service, technical support, or operations management. Here’s why:
- Career Progression: Move into roles like Team Leader, Quality Analyst, Process Trainer, or Operations Manager.
- Skill Development: Get hands-on training in customer engagement, communication, CRM tools, and problem-solving techniques.
- Global Exposure: Work with international clients and develop a global professional outlook.
- Upskilling Opportunities: Learn about AI-powered customer support tools, process automation, and content moderation best practices.
💰 Salary & Benefits
While the salary package may vary depending on client and location, most customer service representatives receive:
- Competitive monthly salary with performance-based incentives
- Health insurance and wellness programs
- Paid leaves and holidays
- Transport facility or work-from-home (depending on company policy)
- Opportunities for internal job postings (IJP) for career growth
📝 How to Apply
Here’s how you can apply for the Representative, Operations – Customer Support role:
- Visit the official careers page of the company or job portal where the listing is posted.
- Search for Representative, Operations – Bangalore or similar job title.
- Click Apply Now and create a candidate account (if required).
- Fill in your personal, educational, and professional details accurately.
- Upload your resume in the required format (PDF/Word).
- Submit the application and check your email for confirmation and next steps.
🏆 Why This Job is a Great Choice
If you’re just starting out, this role offers:
- Stability & Security: Work with a reputed employer in the IT/ITES industry.
- Skill Development: Gain valuable skills in customer communication, problem-solving, and tech support.
- Future Career Growth: Opportunity to grow into leadership and specialized roles.
- Exposure to Global Clients: Build a professional network and improve cross-cultural communication skills.
🎯 Final Thoughts
The Representative, Operations – Customer Service & Technical Support job is ideal for anyone looking to start a career in customer service, technical support, or content moderation. With the right attitude, patience, and communication skills, you can grow quickly in this industry and move toward higher-paying roles.
This is your chance to gain industry exposure, learn new tools, and develop a professional career path. Apply today and take the first step toward building a successful future in customer experience management.
Official Concentrix Customer Service Operations Recruitment 2025 Apply Links:
| Concentrix Customer Service Operations Recruitment 2025 Notification Link | CLICK HERE |
| Concentrix Customer Service Operations Recruitment 2025 Apply Link | CLICK HERE |
| Concentrix Customer Service Operations Recruitment 2025 Official Website Link | CLICK HERE |
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