Concentrix Customer Service Representative Jobs in Chennai 2025 Are you planning to build a rewarding career in the customer support industry? Concentrix, one of the world’s leading business process outsourcing (BPO) and customer experience (CX) companies, is now hiring Customer Service Representatives in Chennai, India.
This is a golden opportunity for both freshers and experienced professionals to work with a globally recognized company that values customer satisfaction, employee growth, and work-life balance. If you are passionate about problem-solving, communication, and delivering excellent customer service, then this role is designed for you.
Job Overview
| Job Title | Customer Service Representative |
|---|---|
| Company | Concentrix |
| Department | Customer Service & Support |
| Location | Chennai, India |
| Experience Required | 0 – 3 Years |
| Qualification | Graduate/Undergraduate (Any Discipline) |
| Employment Type | Full-Time |
| Industry | BPO / ITES / Customer Service |
| Salary | ₹2.5 LPA – ₹4.5 LPA (with incentives) |
| Apply Mode | Online |
About Concentrix
Concentrix is a Fortune 500 global company specializing in customer experience, digital transformation, and BPO services. With operations in over 70 countries, Concentrix works with some of the biggest names across IT, e-commerce, banking, healthcare, and technology sectors.
The company is known for its employee-friendly work culture, robust training programs, and attractive career advancement opportunities. By joining Concentrix, you will be part of a team that values diversity, innovation, and career growth.
About the Role
As a Customer Service Representative at Concentrix Chennai, you will interact with customers through inbound calls, outbound calls, chat, or email support, depending on the project requirement. Your main goal is to resolve customer queries, ensure satisfaction, and maintain service quality as per Key Performance Indicators (KPIs).
This role requires patience, empathy, problem-solving skills, and effective communication. It is suitable for both fresh graduates and professionals with up to 3 years of experience.
Key Responsibilities
Working as a Concentrix CSR in Chennai, your responsibilities will include:
- Providing customer support via calls, emails, and chat platforms.
- Meeting service goals as per company-defined KPIs and SLAs.
- Actively listening to customers and offering empathetic responses.
- Greeting customers in a professional and courteous manner.
- Documenting accurate details of customer interactions.
- Understanding Concentrix client products and services.
- Resolving issues independently or escalating complex queries.
- Recommending additional services/products when appropriate.
- Participating in performance improvement activities.
- Using decision-support tools and resources to resolve problems.
Special Note – Content Moderator Role
Some candidates may also be selected for a Content Moderator role within Concentrix. Please be aware that this involves:
- Reviewing explicit or sensitive content, including videos, text, and images.
- Identifying and removing content violating community guidelines (e.g., violence, extremism, nudity, hate speech).
- Maintaining focus and professionalism when reviewing sensitive cases.
Candidate Profile – Eligibility Criteria
To apply for Concentrix CSR Jobs in Chennai, candidates should meet the following requirements:
- Education: Graduate/Undergraduate in any stream.
- Experience: 0–3 years (Freshers welcome).
- Skills Required:
- Excellent verbal and written communication.
- Basic computer and navigation skills.
- Strong problem-solving ability.
- Good listening and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Willingness to work in rotational shifts.
- Dependability and attention to detail.
Salary and Benefits
Concentrix offers competitive salary packages and perks to its employees in Chennai:
- Salary: ₹2.5 LPA – ₹4.5 LPA (depending on experience).
- Performance-based incentives and bonuses.
- Paid training and skill development.
- Medical and health insurance benefits.
- Opportunities for career growth and promotion.
- A positive and employee-friendly work environment.
Selection Process at Concentrix
The hiring process for Concentrix Customer Service Jobs in Chennai includes the following stages:
- Online Application – Submit your resume and details on the Concentrix careers portal.
- Screening Interview – Initial evaluation of communication and customer service skills.
- Assessment Test – Online/written assessment for problem-solving and aptitude.
- HR Round – Discussion on salary, role responsibilities, and company policies.
- Final Offer – Selected candidates receive their appointment letter.
Why Join Concentrix?
Concentrix is not just another BPO company—it’s a career-building platform. Here’s why you should consider joining:
- Global Exposure – Work with international clients across industries.
- Career Growth – Move up to Team Lead, Quality Analyst, or Managerial positions.
- Learning Opportunities – Access to training and certification programs.
- Work-Life Balance – Flexible work shifts and supportive environment.
- Diversity & Inclusion – Concentrix promotes equal opportunities for all.
How to Apply for Concentrix Jobs in Chennai?
Follow these steps to apply:
- Visit the official Concentrix Careers Page.
- Search for Customer Service Representative – Chennai.
- Fill in your details and upload your resume.
- Submit the application and wait for HR communication.
Important Dates
- Application Start Date: Ongoing
- Last Date to Apply: Apply as soon as possible (limited openings)
- Interview Process: Notified individually to shortlisted candidates
Conclusion
If you are searching for customer service jobs in Chennai, Concentrix is the right place to start your career. With attractive salaries, career advancement opportunities, and an employee-friendly environment, this role is perfect for both freshers and experienced professionals.
Don’t miss this chance to join one of the world’s leading customer experience companies. Apply online today and start your journey as a Concentrix Customer Service Representative in Chennai.
Official Concentrix Customer Service Representative Jobs in Chennai 2025 Apply Links:
| Concentrix Customer Service Representative Jobs in Chennai 2025 Notification Link | CLICK HERE |
| Concentrix Customer Service Representative Jobs in Chennai 2025 Apply Link | CLICK HERE |
| Concentrix Customer Service Representative Jobs in Chennai 2025 Official Website Link | CLICK HERE |
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