First Source CSA Freshers Recruitment 2025 If you are searching for a non-voice healthcare back office job in Chennai with long-term stability, structured growth, and a reputed organization, the CSA Healthcare – Email / Back Office role at Firstsource Solutions Limited is an excellent opportunity. This job is especially suitable for Arts & Science graduates and Diploma holders who want to build a career in medical claims processing, healthcare operations, and insurance back-office services.
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About the Company – Firstsource Solutions Limited
Firstsource Solutions Limited is a globally recognized Business Process Management (BPM) company and a part of the reputed RP–Sanjiv Goenka Group. The organization provides end-to-end business solutions across multiple high-demand industries such as:
- Healthcare Services
- Banking & Financial Services
- Insurance Operations
- Retail & E-commerce
- Media, Technology & Communications
With operations across India, the US, UK, Philippines, Mexico, Romania, Turkey, South Africa, Trinidad & Tobago, and Australia, Firstsource focuses on delivering real-world solutions through its unique UnBPO™ approach, combining domain expertise, analytics, automation, and AI-driven workflows.
For job seekers, Firstsource is well-known for:
- Transparent and merit-based hiring
- Zero placement fees
- Stable work environment
- Strong healthcare domain exposure
- Career growth in non-voice BPO roles
📌 CSA Healthcare – Email / Back Office Job Overview
| Job Details | Information |
|---|---|
| Company Name | Firstsource Solutions Limited |
| Job Role | CSA Healthcare – Email / Back Office |
| Department | Healthcare Claims Processing |
| Job Location | Chennai, Tamil Nadu, India |
| Employment Type | Full-Time, Permanent |
| Work Mode | Work From Office |
| Industry | Healthcare BPO / Medical Insurance |
| Process Type | Medical Claims Adjudication |
| Job Category | Non-Voice / Back Office / Email Support |
| Requisition ID | 8787 |
| Job Posted Date | 04 December 2025 |
| Eligibility | Arts & Science / Diploma (3 Years) |
| Experience | Freshers & Experienced |
| Typing Speed | 24 WPM with 90% Accuracy |
| Communication Skills | Good Written English & Comprehension |
| Shift Type | As per Business Requirement |
| Reporting Structure | Sr Executive → Team Leader → Operations Manager |
| Hiring Type | Direct Company Hiring (No Fees) |
Job Description – CSA Healthcare (Non-Voice)
The CSA Healthcare – Email / Back Office role focuses on medical insurance claims examination and adjudication. Employees in this role are responsible for reviewing healthcare-related documents and ensuring claims are processed accurately according to client-specific rules and healthcare policies.
This is a pure non-voice job, where most interactions are handled through emails, internal systems, and documentation, making it ideal for candidates who prefer back-office work over customer calls.
Roles & Responsibilities (Detailed)
1. Medical Claims Examination
- Analyze insurance claims submitted by members or healthcare providers
- Review medical records, policy documents, and contracts
- Decide whether claims should be approved, denied, or partially paid
2. Claims Adjudication
- Follow client-specific healthcare rules and payer guidelines
- Ensure compliance with medical insurance standards
- Maintain accuracy while processing high volumes of claims
3. Routing & Documentation
- Identify missing or incorrect claim information
- Route claims to internal departments or external providers
- Communicate clearly via email for additional documentation
4. SLA & TAT Management
- Complete claims within defined Turnaround Time (TAT)
- Maintain Service Level Agreement (SLA) standards
- Meet daily productivity and quality benchmarks
5. Quality & Compliance
- Maintain high accuracy levels
- Ensure compliance with healthcare data security norms
- Follow internal audit and quality guidelines strictly
Key Responsibility Areas (KRA)
- Production: Meeting assigned claim volumes
- Quality: Maintaining high accuracy scores
- Shift Adherence: Strict schedule and attendance compliance
- Process Knowledge: Understanding healthcare claims workflows
Required Skills & Competencies
This healthcare back-office role requires basic professional skills rather than technical expertise.
Communication & Comprehension
- Good written English skills
- Strong reading and understanding ability
- Capability to interpret healthcare and insurance terminology
Analytical & Listening Skills
- Attention to detail
- Ability to follow written instructions
- Logical thinking for claim decision-making
Typing & Computer Skills
- Minimum 24 WPM typing speed
- 90% accuracy mandatory
- Basic computer and system navigation skills
Educational Qualification & Eligibility
Eligible Candidates
- Arts & Science Graduates
- Diploma holders (3 years)
- Candidates with no active arrears
Not Eligible
- BE / B.Tech Graduates
- Master’s Degree holders
This eligibility ensures proper alignment with healthcare process requirements.
Reporting Structure & Team Hierarchy
The CSA Healthcare role follows a clear reporting system:
- CSA / Executive
- Senior Executive
- Team Leader
- Manager – Operations
This structure provides clear guidance, performance evaluation, and promotion opportunities.
Salary & Benefits (Indicative)
While the exact salary is not officially disclosed, healthcare back-office roles at Firstsource generally offer:
- Competitive industry-standard salary
- Performance-based incentives
- Paid training in healthcare processes
- PF, ESI, and statutory benefits
- Career progression opportunities
Why Choose a Healthcare Back Office Job?
Healthcare BPO jobs are among the highest CPC and most stable job categories in India because:
- Healthcare demand is constant worldwide
- Non-voice roles reduce work pressure
- Skills are transferable to medical coding, billing, and auditing
- Long-term career growth without voice dependency
Popular high CPC keywords related to this role include:
- Healthcare back office jobs in Chennai
- Medical claims processing jobs
- Non voice healthcare BPO jobs
- Insurance claims examiner jobs
- Medical billing and claims careers
Career Growth at Firstsource
With experience and performance, employees can grow into roles such as:
- Senior Claims Examiner
- Healthcare Quality Analyst
- Process Trainer
- Team Leader
- Operations Manager
Healthcare experience at Firstsource is highly valued across the global BPO industry.
Important Disclaimer – Fraud Alert
Firstsource Solutions Limited follows a fair, transparent, and merit-based hiring process.
🚫 No fees are charged at any stage of recruitment
🚫 Do not trust fake calls, emails, or WhatsApp messages
✅ Always verify communication from official @firstsource.com email IDs
Final Words
The CSA Healthcare – Email / Back Office job at Firstsource Solutions Limited in Chennai is an ideal opportunity for candidates looking to start or grow a career in the healthcare BPO industry. With strong process exposure, non-voice work culture, and long-term growth, this role offers both job security and professional development.
Official First Source CSA Freshers Recruitment 2025 Apply Links:
| First Source CSA Freshers Recruitment 2025 Notification Link | CLICK HERE |
| First Source CSA Freshers Recruitment 2025 Apply Link | CLICK HERE |
| First Source CSA Freshers Recruitment 2025 Official Website Link | CLICK HERE |
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