Firstsource Email & Chat Support Recruitment 2025 Are you looking for a rewarding career in customer support with one of the most trusted global business process management companies?
Here’s your chance! 🌟 Firstsource Solutions, a leading BPM organization, is hiring for the position of Associate / Senior Associate – Email & Chat Support in Bangalore, India.
This is an excellent opportunity for graduates and experienced professionals who wish to build a career in customer service, communication, and business operations with a company that works with Fortune 500 clients worldwide.
Let’s explore the complete details of this amazing job opportunity below. 👇
🏢 Company Overview – About Firstsource Solutions
Firstsource Solutions Ltd. is a global leader in Business Process Management (BPM) and digital transformation services. The company partners with leading global brands to reimagine business processes, deliver operational excellence, and drive customer satisfaction.
With a strong presence in the US, UK, Philippines, Mexico, and India, Firstsource serves 100+ leading brands, including Fortune 500 and FTSE 100 companies. Their rightshore delivery model ensures efficient, cost-effective, and scalable solutions across industries like:
- 🏥 Healthcare
- 📞 Telecommunications & Media
- 💳 Banking, Financial Services, and Insurance (BFSI)
At Firstsource, employees are not just part of a team—they are part of a global mission to create impactful customer experiences that enhance brand loyalty and business growth.
💼 Job Overview – Associate / Sr. Associate (Email & Chat Support)
| Particulars | Details |
|---|---|
| Company Name | Firstsource Solutions Ltd. |
| Job Title | Associate / Senior Associate – Email / Chat Support |
| Location | Bangalore, Karnataka, India |
| Job Type | Full-Time |
| Job Category | Operations / Customer Service |
| Requisition ID | 8742 |
| Reporting To | Team Leader |
| Department | Operations |
| Experience Level | Freshers / Experienced (0–2 Years) |
| Educational Qualification | Graduate Fresher OR Undergraduate with 2 Years Experience |
| Mode of Application | Online |
| Job Posted On | October 7, 2025 |
🎯 Role Description
As an Associate / Senior Associate (Email & Chat Support) at Firstsource, you will be the frontline representative for customers across multiple regions.
Your main goal is to deliver exceptional customer service by addressing inquiries, resolving product or billing-related issues, and ensuring a smooth support experience across communication channels like email and live chat.
You will act as a brand ambassador for Firstsource’s clients, maintaining strong relationships, building trust, and ensuring that every customer interaction ends with satisfaction.
🧩 Key Roles and Responsibilities
The Email/Chat Support Associate role involves interacting directly with customers and providing efficient, empathetic, and high-quality service. Below are the detailed responsibilities:
- 📧 Respond to customer queries through email and chat promptly and professionally.
- ☎️ Provide accurate information and resolve issues effectively, ensuring a seamless customer experience.
- 💬 Handle various customer concerns, including product issues, billing queries, and service-related inquiries.
- 💡 Demonstrate empathy and patience while assisting customers with their concerns.
- 🔄 Follow up proactively with customers to ensure complete satisfaction and issue resolution.
- 🚀 Escalate complex cases to relevant departments when required for faster resolution.
- ⏱️ Meet service level agreements (SLAs) and performance targets consistently.
- 🧠 Analyze and identify root causes of customer issues to implement effective solutions.
- 🤝 Collaborate with internal teams to address cross-functional concerns and ensure smooth operations.
- 📚 Stay updated with the company’s products, services, and policies to assist customers accurately.
- 🧾 Maintain detailed records of all customer interactions in CRM/ticketing systems.
- 💬 Communicate clearly using professional language, tone, and empathy.
- 🎯 Participate in training programs and performance coaching sessions to enhance your skills.
- 💬 Provide feedback to improve processes, enhance efficiency, and elevate customer satisfaction.
This role demands strong communication, patience, adaptability, and attention to detail—qualities that define great customer service professionals.
📈 Key Results and Expected Outcomes
As part of the customer service team, you will be expected to deliver measurable outcomes that align with company goals:
- ✅ Achieve high Customer Satisfaction (CSAT) and Net Promoter Scores (NPS).
- ⚙️ Maintain adherence to process SOPs and quality standards.
- 📊 Ensure compliance with data protection and company regulations.
- ⏰ Maintain schedule adherence and punctuality in service delivery.
- 🎯 Deliver high-quality performance and meet defined process-specific metrics.
🎓 Educational Qualifications
To apply for this role, candidates must meet the following eligibility criteria:
- Graduate Fresher candidates are welcome to apply.
- Undergraduates with a minimum of 2 years of customer service experience are also eligible.
- Strong English communication skills (verbal and written) are mandatory.
- Proficiency in additional European languages will be an added advantage.
This makes it an excellent opportunity for freshers and young professionals aiming to begin a career in BPO, ITES, or customer support industries.
💼 Preferred Work Experience
While fresh graduates can apply, having prior experience in customer service, BPO, or technical support will give you an added edge.
Experience in handling chat, email, or phone-based support processes is a plus.
🧠 Skills & Competencies Required
To succeed as an Email & Chat Support Associate at Firstsource, you need a blend of technical and interpersonal skills:
- 🌟 Excellent communication skills in English (both written and verbal).
- 💻 Familiarity with CRM tools, ticketing systems, and customer service software.
- 🤗 Empathy and patience while dealing with customer queries.
- 🧩 Problem-solving mindset to analyze and resolve customer concerns efficiently.
- 🕐 Ability to work in a fast-paced and dynamic environment.
- 🔁 Flexibility to work in rotational shifts, weekends, and holidays as per process requirements.
- 💬 Strong interpersonal and collaboration skills to work effectively within a team.
These qualities ensure that customers experience seamless, high-quality service, reinforcing Firstsource’s global reputation for excellence.
💰 Firstsource Salary & Benefits 2025
Firstsource offers one of the most competitive salary structures in the BPM industry.
- 💸 Salary Range: ₹3,00,000 – ₹5,50,000 per annum (depending on experience and skill set).
- 🏠 Work Environment: Modern offices with the possibility of hybrid/remote options depending on process.
- 🎓 Training & Development: Structured onboarding, soft skills, and communication training.
- 🏥 Insurance & Health Benefits: Comprehensive health insurance for employees.
- 🎉 Employee Engagement Programs: Fun activities, rewards, and recognition for performance.
- 🚀 Career Growth: Clear progression paths to team leader and managerial roles.
High CPC keywords such as customer support jobs in Bangalore, BPO jobs for freshers, and high-paying chat support jobs in India make this role particularly appealing for job seekers searching for career stability and growth.
⚙️ Selection Process – Firstsource Associate Recruitment 2025
The hiring process at Firstsource is simple, transparent, and fully online:
- Online Application:
Visit the official Firstsource careers portal and fill out the application form with accurate details. - Screening Round:
Shortlisted candidates are contacted for an initial HR screening (telephonic or virtual). - Online Assessment:
A basic aptitude or communication test may be conducted to assess your writing and reasoning skills. - Interview Round:
Candidates attend a virtual or in-person interview with the operations or HR team. - Offer & Onboarding:
Once selected, candidates receive an offer letter followed by onboarding and process training.
📝 How to Apply for Firstsource Associate / Sr Associate Recruitment 2025
Follow these easy steps to apply for the Firstsource Email/Chat Support Job:
- Visit the official Firstsource Careers website: https://www.firstsource.com/careers
- Search for the role: “Associate / Senior Associate – Email/Chat Support”.
- Review the job description carefully.
- Click on “Apply Now” and create your candidate profile.
- Fill out the application form with valid details.
- Upload your updated resume and submit.
- Wait for HR to reach out if shortlisted.
📅 Tip: Apply early to increase your chances, as Firstsource jobs attract a large number of applicants each year!
📅 Important Dates
| Event | Date |
|---|---|
| Application Start Date | October 7, 2025 |
| Last Date to Apply | Ongoing |
| Job Location | Bangalore, Karnataka |
| Job Type | Full-Time |
| Application Mode | Online |
🌟 Why Join Firstsource in 2025?
Joining Firstsource Solutions means becoming part of a company that values people, performance, and progress. Here’s why this opportunity is worth it:
- 💼 Exposure to global clients and Fortune 500 companies.
- 🚀 Structured career path with internal promotions.
- 🌐 Diverse work culture with inclusive policies.
- 📈 Continuous learning through skill enhancement programs.
- 💬 Opportunity to work in multichannel customer engagement (email, chat, and voice).
- 🎯 Stability, recognition, and performance-based growth.
Official Firstsource Email & Chat Support Recruitment 2025 Apply Links:
| Firstsource Email & Chat Support Recruitment 2025 Notification Link | CLICK HERE |
| Firstsource Email & Chat Support Recruitment 2025 Apply Link | CLICK HERE |
| Firstsource Email & Chat Support Recruitment 2025 Official Website Link | CLICK HERE |
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