Infosys Freshers Customer Support and Service Desk Jobs 2025 Are you a recent graduate eager to kickstart your professional journey in the tech support and customer service industry? Here’s your golden chance! Infosys BPM, a global leader in business process management, is welcoming dynamic and enthusiastic freshers to join its Customer Support and Service Desk team (Voice Process). This full-time opportunity is based in Bengaluru and Pune, offering a stable career path in IT support within a reputed organization.
Whether you’re looking to build your career in technical support, gain hands-on experience in IT service management, or simply explore promising Infosys careers, this role is designed just for you.
🌍 About Infosys BPM – Driving Global Business Excellence
Infosys BPM, a wholly owned subsidiary of Infosys Limited, operates as a powerhouse in the global BPM (Business Process Management) sector. Headquartered in India with operations across 35+ countries, Infosys BPM is known for its innovative tech-enabled services that drive business transformation, improve operational efficiencies, and maximize ROI for global clients.
Their domain expertise spans across customer service, finance and accounting, supply chain management, and more. For candidates looking to work with cutting-edge technologies, grow in a multinational environment, and collaborate with industry leaders, Infosys BPM offers the perfect launchpad.
📌 Job Role at a Glance – Customer Support & Service Desk (Voice Process)
| Details | Description |
|---|---|
| Company | Infosys BPM Ltd. |
| Position | Customer Support & Service Desk (Voice Process) |
| Job Type | Full-Time |
| Experience | 0 – 1 Year (Freshers Welcome) |
| Work Location | Pune & Bengaluru |
| Work Mode | 100% Work From Office (WFO) |
| Shift | 24×7 Rotational (Includes Night Shifts) |
| Eligibility | Any Full-Time Graduate |
If you’re actively seeking tech support jobs for freshers, customer service jobs in Bengaluru, or voice process jobs in Pune, this opportunity checks all the boxes.
💼 Key Responsibilities – What You’ll Do
As a part of the Infosys BPM Customer Support Team, your main responsibilities will include:
- First-Level Customer Resolution: Offer accurate and timely support for client queries related to hardware, software, and system access.
- Tech Troubleshooting: Address issues related to VPN access, driver installations, Active Directory, cloud computing, and Microsoft Office tools.
- Escalation Handling: Escalate complex or unresolved cases to higher technical teams, ensuring smooth problem resolution.
- Empathetic Communication: Engage with customers using positive language, demonstrating empathy, clarity, and patience.
- Service Documentation: Record customer queries, resolutions, and technical glitches in the service management system.
- Product Knowledge Updates: Stay current with the latest technology, product updates, and internal processes through continuous learning.
- Adherence to SLAs: Meet performance metrics and turnaround times (TAT) set by the organization to ensure customer satisfaction.
- Training Participation: Complete all training and onboarding modules as mandated by Infosys BPM and its clients.
This role is ideal for individuals who want to grow in technical support jobs, learn the ropes of ITSM (IT Service Management), and gain exposure to enterprise-grade support tools like ServiceNow, Remedy, and Control M.
✅ Must-Have Skills & Non-Negotiable Requirements
To thrive in this customer service position, candidates are expected to meet the following criteria:
🎯 Core Skills:
- Excellent Communication Skills: Strong fluency in English (both spoken and written) is a must.
- Problem-Solving Abilities: Proactively identify and resolve customer concerns.
- IT Fundamentals: General understanding of operating systems, basic networking, and cloud-based platforms.
- Customer Empathy: A commitment to understanding user issues and providing fast, effective support.
- Time Management: Ability to multitask and handle ticket queues efficiently.
⚠️ Mandatory Requirements:
- Work from Office Only: This is a 100% on-site job; remote or hybrid work is not allowed.
- Shift Flexibility: You must be willing to work in 24×7 rotational shifts, including night and weekend shifts.
- Training Compliance: You will need to complete dedicated training programs assigned by the client, which are mandatory for onboarding and continuous performance.
If you’re searching for non-remote IT support jobs, this is your cue to step up.
🏢 Why Choose Infosys BPM?
Choosing Infosys BPM as your employer gives you a massive advantage. Here’s why:
🌟 Global Brand Recognition
Infosys is one of the most trusted and respected names in the IT industry. Starting your career here instantly boosts your professional credibility.
📚 World-Class Training
From customer handling skills to technical troubleshooting and service desk tools, Infosys BPM equips you with the best training to succeed in the industry.
👥 Inclusive Work Culture
Infosys fosters a respectful and collaborative culture where employee well-being is a top priority.
🚀 Career Progression
The learning and upskilling opportunities are endless. Many employees who start in customer support advance into roles like IT Analysts, Team Leads, and Service Delivery Managers within just a few years.
🧾 Preferred Qualifications
While any full-time graduate is welcome to apply, the following additional skills and qualifications will give you an edge:
- Basic certification in ITIL, Microsoft Office, or ServiceNow.
- Previous internship experience or freelance work in tech support or voice-based customer service.
- Certifications in communication skills, customer relationship management, or technical support are added advantages.
These qualifications are particularly valuable for individuals targeting high-paying tech support jobs in India.
💡 Pro Tips for Applicants
- Tailor Your Resume: Highlight your communication skills, teamwork, and any tech exposure.
- Prepare for the Interview: Expect questions around handling difficult customers, troubleshooting basic system issues, and working in rotational shifts.
- Show Flexibility: Display readiness to work late-night or early-morning shifts, especially for the US/UK client base.
- Learn Basic Tools: Familiarity with ticketing tools like ServiceNow or Remedy can set you apart from other applicants.
- Stay Professional: Infosys places a strong emphasis on discipline, punctuality, and decorum.
📢 Final Thoughts – Start Your Tech Career with Infosys BPM
This is more than just a job—it’s your chance to enter the thriving world of IT support and customer service. As businesses continue to prioritize customer experience and tech support, there’s growing demand for professionals who can bridge the gap between users and technology.
Infosys BPM’s Voice Process roles are perfect for ambitious, tech-savvy graduates who are looking for job security, career growth, and real-world experience in the IT infrastructure and support domain. From rigorous training to real-time client interactions, you’ll develop the skills and confidence needed to flourish in this competitive industry.
If you’re ready to work hard, learn fast, and grow steadily in a structured, employee-centric environment, Infosys BPM wants you on their team.
Official Infosys Recruitment 2025 Apply Links:
| Infosys Recruitment 2025 Notification Link | CLICK HERE |
| Infosys Recruitment 2025 Apply Link | CLICK HERE |
| Infosys Recruitment 2025 Official Website Link | CLICK HERE |