Latest Karur Vysya Bank Call Centre Recruitment 2025 If you are looking for a stable private job in Chennai, especially in the call centre / customer support sector, this opportunity for Executive – NCRP (Call Centre) is an excellent choice. This role is ideal for freshers and early-career candidates who want to build a long-term career in customer service, banking support operations, and BPO processes.
The position focuses on handling customer interactions professionally, understanding transaction-related queries, and ensuring accurate documentation while strictly following compliance standards. With structured training, rotational shifts, and exposure to multi-channel customer support systems, this job provides strong career growth in the BPO, call center, and customer relationship management (CRM) domain.
Job Overview – Executive NCRP (Call Centre)
| Job Details | Information |
|---|---|
| Job Role | Executive – NCRP (Call Centre) |
| Job Location | Chennai, Tamil Nadu |
| Industry | Call Centre / BPO / Customer Support |
| Employment Type | Full-Time |
| Experience Required | Freshers & Up to 2 Years |
| Open Positions | 15 |
| Shift | Rotational Shifts |
| Work Mode | Onsite (Call Centre – Chennai) |
| Key Skills | Domestic Calling, Customer Support, Call Center Operations |
About the Executive – NCRP (Call Centre) Role
The Executive – NCRP (Call Centre) role is designed for candidates who are passionate about customer interaction, problem-solving, and service excellence. In this role, you will act as the first point of contact for customers, handling queries related to account transactions and ensuring accurate resolution across multiple channels.
You will be trained to understand customer concerns, analyze transaction-related issues, and communicate solutions clearly while maintaining telephone etiquette, compliance standards, and documentation accuracy. This job is especially suitable for candidates aiming to gain experience in banking call centre jobs, domestic customer support roles, and voice process jobs in Chennai.
Key Roles and Responsibilities
As an Executive – NCRP (Call Centre), your daily responsibilities will include:
Customer Interaction & Support
- Handle customer calls in a polite, professional, and customer-friendly manner
- Resolve customer queries related to transactions across different channels
Transaction Analysis & Verification
- Understand and analyze the nature of transactions reported by customers
- Verify the correctness and legitimacy of transactions executed in customer accounts
- Identify discrepancies or unusual activities and report them accurately
Documentation & Reporting
- Ensure customer conversations are clearly understood and properly documented
- Maintain accurate records across platforms such as Dialer systems, Trouble Tickets (TT), Excel sheets, and internal tools
- Update customer interaction logs in real-time without errors
Compliance & Quality Standards
- Follow telephone etiquette and call handling guidelines at all times
- Ensure strict adherence to compliance metrics with zero deviation
- Maintain data confidentiality and follow internal security policies
Performance & Targets
- Meet daily and monthly performance targets set by the organization
- Maintain quality scores, productivity metrics, and customer satisfaction levels
- Be open to feedback and continuous improvement
Cross-Team Coordination
- Liaise with internal departments to ensure smooth resolution of customer issues
- Support team members and contribute to overall process efficiency
Eligibility Criteria
Candidates applying for this call centre job in Chennai must meet the following criteria:
Educational Qualification
- UG degree (Regular) in any specialization
- Fresh graduates are encouraged to apply
Experience
- Freshers can apply
- Candidates with up to 2 years of experience in call center or customer support roles are also eligible
Communication & Language Skills
- Excellent verbal communication skills are mandatory
- Multilingual proficiency is an added advantage
- Hindi
- Telugu
- Kannada
Soft Skills & Professional Traits
- Strong interpersonal and customer-handling skills
- Good organizational and time-management abilities
- Team-oriented mindset with a positive attitude
Skills Required
To succeed in this role, candidates should possess or be willing to develop the following skills:
- Domestic Calling Skills
- Call Center Operations
- Customer Support & Voice Process Handling
- Problem-Solving and Analytical Thinking
- CRM and Call Logging Systems
- Basic Computer Knowledge (Excel, Dialer Tools)
Desirable Skills:
- Experience in domestic call centers
- Knowledge of banking or transaction-based support processes
- Prior exposure to customer service metrics and KPIs
Why Choose This Call Centre Job in Chennai?
This Executive – NCRP (Call Centre) position offers multiple advantages, especially for freshers entering the workforce:
Fresher-Friendly Opportunity
- No prior experience required
- Structured training and on-the-job learning
Career Growth
- Exposure to professional call center operations
- Opportunity to move into senior customer support or team lead roles
- Strong foundation for careers in banking BPO, CRM, and operations management
Skill Development
- Improve communication and customer-handling skills
- Learn transaction analysis and compliance procedures
- Gain real-time experience with professional call center tools
Stable Employment
- Full-time role with consistent work structure
- Ideal for candidates seeking private jobs in Chennai
Work Location & Shift Details
- Location: Call Centre – Chennai
- Shift: Rotational shifts (candidates must be flexible)
Rotational shifts help candidates gain exposure to different customer segments and improve adaptability, which is highly valued in the BPO and customer support industry.
Who Should Apply?
This job is ideal for:
- Fresh graduates looking for call center jobs in Chennai for freshers
- Candidates seeking voice process jobs with growth potential
- Job seekers interested in customer support executive roles
- Individuals with good communication and interpersonal skills
Career Path After Executive – NCRP Role
Starting as an Executive – NCRP (Call Centre) opens doors to multiple career paths, such as:
- Senior Customer Support Executive
- Quality Analyst
- Team Leader – Call Centre
- Process Trainer
- Operations Executive
With experience and performance, candidates can transition into higher-paying roles within the BPO, banking support, and customer operations sectors.
Final Thoughts
The Executive – NCRP (Call Centre) role is a strong entry-level opportunity for candidates who want to begin their career in the customer service and BPO industry. With a professional work environment, structured processes, and opportunities for growth, this job is well-suited for freshers and candidates with up to two years of experience.
If you are searching for a reliable call centre job in Chennai with long-term career prospects, this role deserves your attention. Prepare your resume, polish your communication skills, and take the first step toward a rewarding career in customer support.
Official Latest Karur Vysya Bank Call Centre Recruitment 2025 Apply Links:
| Latest Karur Vysya Bank Call Centre Recruitment 2025 Apply Link | CLICK HERE |
| Latest Karur Vysya Bank Call Centre Recruitment 2025 Apply Link | CLICK HERE |
| Latest Karur Vysya Bank Call Centre Recruitment 2025 Official Website Link | CLICK HERE |
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