SBI Card Customer Service Associate Recruitment 2025 Looking to kickstart your career in the financial services industry? Here’s an exciting private sector job opportunity in India for graduates! SBI Card, one of India’s leading credit card issuers, is hiring Associate – Customer Services (T1 Service). This role is ideal for candidates who are passionate about customer service and want to work in a digitally-driven, inclusive, and growth-oriented organization.
Let’s explore the full details about this high-paying private job for freshers and experienced candidates.
🏢 About SBI Card – A Pioneer in Digital Payment Solutions
SBI Card is a renowned name in the Indian financial ecosystem, standing out as a pure-play credit card company with a wide portfolio of credit card offerings tailored to suit the unique financial needs of Indian consumers. Backed by the trust of SBI and a forward-thinking digital approach, SBI Card has been empowering individuals with secure, seamless, and rewarding credit solutions.
Their vision, encapsulated in the motto “Make Life Simple”, is not just a tagline but a commitment to delivering convenience and value across every customer touchpoint.
What makes SBI Card Careers so attractive is their vibrant, inclusive, and supportive work culture. The company takes pride in creating a workplace where diversity, equal opportunity, and respect are deeply embedded into the organizational fabric.
📋 SBI Card Customer Service Associate – Job Overview
| Job Title | Associate – Customer Services (T1 Service) |
|---|---|
| Company Name | SBI Card |
| Job Type | Full-Time, Private Sector Job |
| Experience Required | Freshers to 3 Years |
| Education Qualification | Graduate in any discipline |
| Industry | Financial Services Industry (FSI) |
| Job Location | Chennai |
| Key Skills | Communication, Customer Handling, Problem Solving, Process Adherence |
| Role Category | Voice Process / Call Center / Customer Support |
| Functional Area | Customer Service / Operations / Support |
| Salary Package | As per Industry Standards (with additional benefits) |
| Application Mode | Online |
| Selection Process | Telephonic Interview / HR Round / Process Training |
| Last Date to Apply | Ongoing Recruitment (Apply ASAP) |
🎯 Why You Should Join SBI Card – Top Benefits for Employees
If you’re looking for jobs in India with work-life balance, employee benefits, and long-term growth, SBI Card ticks all the right boxes. Here’s what you can expect when you join their team:
✅ Work-Life Balance and Wellness Focus
- SBI Card truly respects your personal time and ensures a healthy balance between work and life.
- The company runs wellness programs that support both your mental and physical health.
🎁 Rewards & Recognition
- Exceptional work deserves applause. SBI Card has a dedicated rewards and recognition system to appreciate top performers.
🌈 Diversity and Inclusion
- Work in a dynamic, inclusive, and diverse environment.
- SBI Card promotes a gender-neutral and discrimination-free culture.
- Everyone is welcome, irrespective of caste, gender identity, religion, or background.
🏥 Inclusive Health Benefits
- Medical insurance (for employees and family)
- Personal accident and group term life insurance
- Annual health checkups
- Dental and OPD coverage
📚 Learning & Development
- Strong focus on employee development and skill enhancement
- Access to a structured L&D framework for career progression
🧑💼 Job Role: Associate – Customer Services, T1 Service
This role is an excellent fit for candidates who enjoy helping customers, resolving queries, and want to grow in the customer service domain within a prestigious private company.
💼 Job Summary
As an Associate – Customer Services (T1), you will handle inbound and outbound calls from credit card holders and assist them with queries, complaints, and service requests.
📌 Location: Not specified (typically metro cities like Mumbai, Gurgaon, or Chennai based on SBI Card hubs)
👨🎓 Eligibility: Graduates from any stream
🏢 Industry: Financial Services (FSI)
🕒 Experience Required: Freshers to experienced (0–3 years preferred)
📝 Key Responsibilities
- Handle customer interactions through voice support (inbound/outbound) calls
- Address customer queries, service requests, and complaints promptly
- Ensure resolution within the agreed SLA (Service Level Agreement)
- Adhere to quality standards and ensure a great customer experience
- Ensure high First Call Resolution (FCR) rate and accurate documentation
- Report process issues, escalate where necessary, and help in service improvement
- Comply with internal policies, data protection norms, and quality checks
- Support cross-sell (S2S) initiatives and retention strategies
📊 Key Performance Indicators (KPIs)
The success of your performance will be measured through:
- ✅ FRT (First Response Time)
- 🎯 Real-time Resolution Rate
- 📞 Call Quality and Voice Process Accuracy
- ⏱️ Average Handling Time (AHT)
- 🔁 Process Adherence and Documentation
- 📈 Productivity Metrics
- ⚠️ Zero Avoidable Escalations
- 🤖 Contribution to Process Automation (RPA Initiatives)
💡 What Skills You’ll Need
This is not just another customer service job. SBI Card seeks individuals with a service-first mindset and the ability to think critically under pressure.
💼 Required Skills:
- Excellent communication and interpersonal skills
- Ability to handle customers with patience and empathy
- Basic knowledge of customer service processes
- Understanding of credit card operations (preferred)
🧠 Key Competencies:
- Stakeholder Management
- Problem Solving Skills
- Process Orientation
- Detail-Oriented Thinking
🎓 Educational Qualification
To apply for this job role, candidates must be:
- A graduate in any discipline from a recognized university (mandatory)
📍 Preferred Industry Background
Candidates with prior experience in the Financial Services Industry (FSI) will have an added advantage. However, freshers are welcome to apply as SBI Card offers full training and onboarding.
📝 How to Apply for SBI Card Customer Service Associate Job 2025?
If you’re interested in becoming part of a reputed private sector financial institution, now is your chance. Keep the following documents ready before applying:
- Updated Resume
- Educational Certificates
- Identity Proof (Aadhar, PAN)
- Passport Size Photograph
👉 You can visit the official SBI Card careers page or trusted private job portals like Naukri, LinkedIn, or Indeed to apply online.
🔍 Why This Job is Perfect for Freshers
- Easy to enter for graduates from any background
- Well-paying private job in customer service
- Opportunity to work in the finance domain
- Exposure to process excellence and digital tools
- Professional development & promotion opportunities
Official SBI Card Customer Service Associate Recruitment 2025 Apply Links:
| SBI Card Customer Service Associate Recruitment 2025 Notification Link | CLICK HERE |
| SBI Card Customer Service Associate Recruitment 2025 Apply Link | CLICK HERE |
| SBI Card Customer Service Associate Recruitment 2025 Official Website Link | CLICK HERE |
WELCOME TO OUR TRENDING JOBS INDIA FAMILY
| OUR YOUTUBE CHANNEL | OUR FACEBOOK PAGE LINK |
| OUR TELEGRAM GROUP | OUR THREADS LINK |
| OUR WHAT’S APP GROUP | OUR INSTAGRAM LINK |
SBI Card Jobs 2025, Customer Service Jobs India, SBI Associate Hiring, Private Bank Jobs 2025, Jobs for Graduates in India, Credit Card Support Jobs, SBI Card Careers, High Paying Private Jobs, Fresher Jobs 2025, Voice Process Jobs, Customer Support Executive Jobs, Finance Sector Jobs India, Work in Financial Services, Inclusive Workplace Jobs, SBI Card Recruitment 2025, Full Time Customer Service Jobs, Call Center Jobs India, Graduate Jobs in Banking Sector, Digital Payment Jobs, Best Private Company to Work For