Scrut Automation Work From Home Jobs 2025 Are you passionate about technology and customer support? Do you want to work at the cutting edge of cybersecurity and compliance in a fast-growing SaaS company? If you’re a recent graduate or someone with up to a year of experience looking for a strong career foundation in tech, this opportunity at Scrut Automation might be exactly what you’re looking for.
In this post, we’ll dive deep into the Associate Product Support Specialist job opening at Scrut Automation, including roles, responsibilities, skills required, company details, benefits, and how to apply. This role is perfect for those who wish to grow within a high-growth B2B SaaS environment while gaining hands-on experience in technical support and customer success.
About Scrut Automation – Powering Compliance and Security for Modern Enterprises
Scrut Automation is an innovative B2B SaaS company that offers a powerful information security and compliance monitoring platform. It’s designed for cloud-native businesses, helping them streamline compliance with global standards like SOC 2, ISO 27001, GDPR, and more.
By automating 70% of manual security tasks, Scrut enables real-time monitoring and significantly reduces the operational load on IT and compliance teams. Founded by IIT, ISB, and McKinsey alumni with over 15 years of experience in the infosec domain, the company is backed by top-tier venture capital firms including Lightspeed Ventures, MassMutual Ventures, and Endiya Partners.
With a global customer base across India, APAC, North America, Europe, and the Middle East, Scrut is building something big—right out of India.
Job Overview: Associate Product Support Specialist (Entry-Level Role)
| Position | Associate Product Support Specialist |
|---|---|
| Experience Required | 0–1 Year |
| Industry | B2B SaaS, Cybersecurity, Compliance |
| Location | India (Remote/Onsite depending on requirement) |
| Job Type | Full-Time |
| Domain | Customer Support, Technical Support |
| Shift Timings | Flexible/Business Hours (depends on region) |
| Salary | Competitive with perks and benefits |
| Company | Scrut Automation |
Job Description – What Does the Role Involve?
As an Associate Product Support Specialist, you’ll be the first point of contact for customer queries and issues related to Scrut’s SaaS platform. This role is foundational, offering ample learning opportunities and career progression within product support, customer success, or technical operations.
Core Responsibilities:
🔹 First-Line Customer Support
Handle customer inquiries and tickets through multiple channels like chat, email, or video calls. Provide effective, clear, and timely responses to ensure a great customer experience.
🔹 Issue Triage & Technical Troubleshooting
Diagnose issues related to APIs, database queries, platform errors, or user problems. Collaborate with senior specialists when needed to resolve complex issues quickly.
🔹 Knowledge Base Contribution
Create, update, and maintain internal and external knowledge base articles, FAQ sections, and help documentation to assist customers and reduce ticket volume.
🔹 Customer-Centric Communication
Use empathy, patience, and clarity in every interaction. Your goal is not just to solve issues, but to delight customers and build trust.
🔹 Product Mastery & Escalation
Learn the platform in-depth and understand new features to provide better support. Escalate critical issues with proper documentation and insights to the product or engineering team.
Skills and Qualifications – Who Can Apply?
This role is ideal for recent graduates and entry-level professionals interested in starting their career in a high-growth SaaS company. Here’s what Scrut Automation is looking for:
✅ Basic Eligibility:
- 0 to 1 year of experience in customer support, technical support, or any client-facing tech role.
- Graduate in any discipline, preferably with a background in computer science, IT, or engineering.
✅ Must-Have Skills:
- Passion for technology and SaaS platforms.
- Eagerness to learn new tools, concepts, and problem-solving techniques.
- Good understanding of basic technical concepts: APIs (requests/responses), databases (queries, tables, etc.).
- Clear written and verbal communication skills.
- Ability to explain technical concepts in layman’s terms.
- Multitasking ability and comfort working in a fast-paced, collaborative environment.
✅ Bonus Skills (Nice to Have):
- Experience using tools like Zendesk, Freshdesk, Intercom, or ticketing systems.
- Knowledge of compliance standards like SOC2 or ISO 27001.
- Ability to handle basic data using Excel or Google Sheets.
Why You Should Join Scrut Automation – Benefits & Culture
Working at Scrut is not just about having a job—it’s about building your career in one of India’s most exciting B2B SaaS startups. Here’s what makes this opportunity so attractive:
⭐ Early Impact and Learning
Be part of a fast-growing tech company where your contributions are visible, impactful, and appreciated. You will work with senior team members and leadership early in your career.
⭐ Flat Hierarchy
No complicated chains of command. You can directly collaborate with the founders, leadership, and cross-functional teams.
⭐ Rapid Career Growth
Learn from experienced professionals, upskill continuously, and rise fast in your career within the product, customer success, or engineering teams.
⭐ Comprehensive Benefits
- Competitive compensation
- Medical insurance
- Paid time off
- Work-from-home flexibility (in some roles)
⭐ Employee-Centric Culture
- Focus on continuous learning
- Access to team-building activities
- Innovation-led mindset
- Global exposure through diverse clients and markets
Who Should Apply?
If you’re someone who:
- Recently graduated and is looking for your first break in the SaaS industry,
- Is customer-focused, with a strong will to solve technical problems,
- Has a basic understanding of tech, databases, APIs, and systems,
- Can thrive in a remote or hybrid team environment,
- Wants to work in a startup environment that’s scaling globally,
👉 This job is perfect for you!
How to Apply for Scrut Automation Associate Product Support Specialist Job
To apply for this exciting opportunity:
- Visit the official careers page at www.scrut.io.
- Navigate to the Careers section or use job portals like LinkedIn, Naukri, or AngelList.
- Search for “Associate Product Support Specialist”.
- Submit your updated resume and a brief cover letter explaining your interest.
- Await interview updates and prepare accordingly!
🟢 Pro Tip: Tailor your resume to highlight communication skills, tech curiosity, and eagerness to learn—these are key for this role.
✨ Conclusion: Start Your Tech Career with Scrut Automation Today
If you’re ready to launch your career in tech, gain hands-on experience, and grow in a supportive and high-performance team, then this opportunity with Scrut Automation is your perfect launchpad.
With an inclusive, fast-paced culture and the chance to work directly with global clients, you’ll be making a difference while developing crucial professional skills. Don’t miss this chance to join one of the fastest-growing SaaS startups in India!
Official Scrut Automation Work From Home Jobs 2025 Apply Links:
| Scrut Automation Work From Home Jobs 2025 Notification Link | CLICK HERE |
| Scrut Automation Work From Home Jobs 2025 Apply Link | CLICK HERE |
| Scrut Automation Work From Home Jobs 2025 Official Website Link | CLICK HERE |
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