Sutherland Customer Executive Work From Home Jobs 2025 Sutherland, a globally recognized business process transformation company, continues to attract job seekers with its solid reputation, earning a rating of 3.5 out of 5 stars based on over 7,500 reviews. Known for its dynamic work culture and commitment to employee development, Sutherland is now hiring Customer Support Representatives for remote roles, with the hiring office located in Mumbai. This full-time, permanent opportunity offers a competitive annual salary ranging between ₹3 to ₹4 lakhs, making it an attractive option for candidates looking to build a career in customer service while enjoying the flexibility of remote work.
As a Customer Support Representative at Sutherland, your primary responsibility will be to provide voice-based support to international clients. You’ll be the first point of contact for customers, ensuring their concerns and inquiries are addressed with professionalism and efficiency. Whether it’s resolving technical issues, guiding users through procedures, or offering general support, your role will be pivotal in delivering a seamless customer experience. You’ll be expected to manage and resolve queries promptly while maintaining a calm and solution-oriented approach.
This role demands adaptability and resilience, as it involves working in a 24/7 rotational shift environment. The nature of international support means you may be working during nights, weekends, or holidays, based on the assigned schedule. This flexibility is essential, and Sutherland values individuals who can handle the dynamic pace of round-the-clock service with consistency and reliability. Additionally, meeting predefined performance metrics and adhering to process standards will be integral to your daily responsibilities.
To succeed in this role, candidates must possess excellent communication skills in English—both spoken and written. You should be comfortable interacting with global clients, demonstrating active listening, empathy, and clarity in conversations. Beyond technical ability, the company places a high emphasis on collaboration and professionalism. You should be a team player, open to learning, and capable of maintaining a positive attitude even during high-pressure situations.
One important aspect of the hiring process is the initial office-based work requirement. Candidates must be willing to work from the company’s office for the first three months of employment. This helps in training, onboarding, and gaining firsthand experience in the company’s work culture and systems. After this initial phase, the position transitions to a fully remote role, allowing you to work from the comfort of your home while staying connected with a diverse team across various regions.
If this role aligns with your career goals and you are ready to be a part of a global customer experience team, you are encouraged to apply by sending your updated resume to [email protected]. This is a promising opportunity for both freshers and experienced professionals who are passionate about customer service and eager to grow in a multinational environment. With a supportive team, continuous learning opportunities, and the stability of a permanent role, Sutherland’s Customer Support Representative position might just be the right fit for your next career move.
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Quick Information About Sutherland Customer Executive Work From Home Jobs 2025
| Department Name: | Sutherland |
| Job Category: | Work From Home |
| Employment Type: | Private Job [ Full Time ] |
| Name of Vacancies: | Customer Support Representative |
| Place of Posting ( Office Location ) : | All Over India |
| Starting Date: | Already Started |
| Last Date: | 24-06-2025 |
| Apply Mode: | Online |
Sutherland, a company with a strong global presence and decades of experience in delivering world-class customer service, is actively hiring for the role of Customer Support Representative. This full-time, permanent position offers a chance to work remotely after an initial office-based training period in Mumbai, and comes with a competitive annual salary of 3 to 4 LPA.
About Sutherland
Sutherland has long been recognized as a pioneer in the business process management (BPM) sector. With a commitment to delivering exceptional customer experiences, the company has earned a solid reputation across the globe. Boasting a rating of 3.5 out of 5 stars from more than 7,500 reviews, Sutherland is known for its inclusive work environment, growth opportunities, and dedication to innovation. Whether you’re just starting your professional journey or looking to take the next step in your career, Sutherland provides a platform where your skills and aspirations can thrive.
Position Overview
Role: Customer Support Representative
Location: Remote (Initial 3 months from Mumbai office)
Job Type: Full-Time, Permanent
Salary Range: ₹3,00,000 to ₹4,00,000 per annum
Number of Vacancies: 40
This role is ideally suited for individuals who have a passion for helping others, enjoy problem-solving, and possess strong communication skills. The Customer Support Representative will play a critical role in delivering voice-based support services to international clients.
Job Responsibilities
As a Customer Support Representative at Sutherland, your primary responsibilities will include:
- Providing voice-based customer support to a global clientele
- Handling queries, complaints, and feedback in a professional and efficient manner
- Ensuring all interactions meet company standards and quality benchmarks
- Working flexibly in a 24/7 rotational shift schedule
- Adhering to company processes and consistently achieving performance targets
- Generating and maintaining accurate records of customer interactions and resolutions
- Collaborating with team members to improve processes and customer satisfaction
Required Qualifications
Sutherland is looking for enthusiastic and motivated individuals who meet the following criteria:
- Strong command over English communication (both verbal and written)
- Ability to thrive in a high-energy, fast-paced environment
- Positive and professional demeanor
- Willingness to work in rotational shifts, including nights, weekends, and holidays
- Must be willing to work on-site in Mumbai for the first three months of employment
- Educational qualifications: Open to all, graduation is not mandatory
Skills and Attributes
To be successful in this role, candidates should possess the following skills:
- Excellent interpersonal and listening skills
- Strong problem-solving and analytical abilities
- Capability to handle high-pressure situations with composure
- Customer-first attitude with a focus on retention and satisfaction
- Familiarity with international voice process and customer service protocols is a plus
Work Environment and Training
Though the position transitions into a remote setup, all selected candidates are required to complete the initial three months of employment from the Mumbai office. This phase includes intensive training to familiarize you with the company’s tools, systems, and service standards. This hands-on experience will ensure that you are well-equipped to deliver seamless support remotely.
Experience Requirements
This role is open to both freshers and experienced professionals. Whether you’re new to the workforce or have up to five years of experience in customer support, international voice process, or any BPO role, Sutherland welcomes your application.
Frequently Asked Questions (FAQs)
Is this a fully remote job?
The position becomes remote after a mandatory three-month in-office period in Mumbai.
Do I need prior experience?
No, candidates with 0-5 years of experience can apply. Freshers are encouraged to apply.
What are the working hours?
You will be working in a rotational shift environment, which includes night shifts and weekends.
What is the hiring process like?
After you submit your resume, shortlisted candidates will be contacted for interviews and assessments.
Application Process
If this opportunity aligns with your career goals, here’s how you can apply:
- Review Job Details: Understand all requirements and responsibilities.
- Submit Resume: Send your updated resume to [email protected].
- Complete Application: If shortlisted, you may be asked to fill out additional forms and attend virtual or in-person interviews.
- Training & Onboarding: Selected candidates will begin with on-site training in Mumbai.
Industry and Department Details
- Industry Type: Business Process Management (BPM) / BPO
- Department: Customer Success, Service & Operations
- Role Category: Voice / Blended
- Function Area: Customer Retention & Support
Why Join Sutherland?
Working at Sutherland comes with several benefits:
- Structured career growth and advancement opportunities
- Exposure to international clients and professional development
- Supportive team environment with continuous learning
- Competitive pay and performance incentives
- Opportunities to transition into remote work after onboarding
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Final Thoughts
If you are looking for a stable, long-term opportunity with a global organization that values customer excellence and employee development, then the Customer Support Representative position at Sutherland might be your perfect match. With an open-door policy, a culture that encourages innovation, and a focus on both customer and employee satisfaction, Sutherland offers a well-rounded platform for professional growth.
Don’t miss out on this opportunity to begin a rewarding career. Submit your resume today and take the first step towards joining a dynamic and diverse team at Sutherland. For any further questions, feel free to reach out via the email address provided above. Apply now and be part of a company that truly understands and values your potential.
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