Sutherland Customer Support Associate Hiring Now in 2025 If you are passionate about customer service and looking to work in a dynamic, fast-paced environment, Sutherland offers you a golden opportunity to launch your career. Whether you’re a fresher or someone with up to 2 years of experience, the position of Customer Support Associate at Sutherland’s Chennai office could be your ideal gateway to a successful future in the BPO and tech support industry.
🚀 About Sutherland – A Global Leader in Digital Transformation
Sutherland is a renowned global player in the field of business process transformation and digital innovation. The company is trusted by some of the world’s most iconic brands for its cutting-edge services in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics.
With over 200+ patents and innovations in AI-driven technology, Sutherland continues to revolutionize industries by delivering tailor-made solutions that improve operations, elevate customer experiences, and drive results. Their unique “as-a-service” model blends human intelligence and AI, unlocking digital performance across all business domains.
🔑 Key Facts about Sutherland:
- Headquarters: Rochester, New York, USA
- Global Presence: Operations in over 19 countries
- Expertise: AI, Robotic Process Automation, Customer Experience, Analytics
- Awards: Recognized globally for innovation, diversity, and customer satisfaction
🧾 Important Job Highlights – At a Glance
| Parameter | Details |
|---|---|
| Job Title | Customer Support Associate |
| Company | Sutherland |
| Job Location | Perungalathur, Chennai (Work from Office) |
| Experience Required | 0–2 Years (Freshers Eligible) |
| Work Mode | Full-Time, Rotational Shifts |
| Process | Email & Chat Support |
| Educational Qualification | Minimum: High School Diploma |
| Working Days | 6 Days a Week, 1 Rotational Day Off |
| Key Skills Required | English Communication, Windows OS, Email Etiquette |
| Salary Range | Competitive + Performance Incentives |
| Application Mode | Online via Sutherland Careers Portal |
📍 Job Overview – Customer Support Associate in Chennai (Work from Office)
🧾 Job Title:
Customer Support Associate – Email and Chat Process
🏢 Location:
Sutherland A1 Block, Shriram Gateway Parks, Perungalathur, Chennai – 600063
🕒 Work Type:
Full-Time | Work from Office
🔄 Shift:
Rotational (includes day and night shifts)
🗓️ Work Schedule:
6 Days a Week | 1 Rotational Day Off
💼 Job Responsibilities – What You’ll Be Doing
As a Customer Support Associate, you’ll be the first point of contact for B2B clients, delivering prompt and professional assistance through email and chat support. Your role is vital in ensuring customer satisfaction while upholding the brand image.
🛠️ Key Responsibilities:
- Engage with business customers via Email & Chat to resolve their queries effectively.
- Deliver high-quality support within specified Service-Level Agreements (SLAs).
- Take ownership of customer interactions with a problem-solving mindset.
- Address sensitive or complex issues with empathy and professionalism.
- Maintain accurate customer data and document interactions in the CRM system.
- Strive to meet individual and team KPIs such as First Contact Resolution, Quality Scores, and Attendance.
- Identify recurring issues and suggest process improvements.
🧠 Skills & Qualifications – What You Need to Apply
Sutherland is looking for enthusiastic individuals with a customer-first approach and excellent communication skills. If you’re proactive, reliable, and tech-savvy, this job could be the perfect fit for you.
✅ Eligibility Criteria:
- Education: Minimum High School Diploma or equivalent. Higher education is a plus.
- Experience: 0 to 2 years (Freshers can apply).
- Communication: Strong verbal and written skills in English.
- Tech Knowledge: Basic understanding of Windows OS and email communication tools.
- Multichannel Support: Comfortable using email, live chat, and other digital tools.
- Mindset: Customer-centric with strong time management and empathy.
🎯 Why Join Sutherland? – Top Benefits and Perks
Choosing Sutherland means stepping into a career that offers growth, learning, and long-term stability. This role is perfect for graduates, freshers, or job seekers looking for an entry-level opportunity in the IT-enabled services industry.
🌟 Perks of Working at Sutherland:
- A multinational environment where you work with global clients and teams.
- Exposure to cutting-edge technologies and tools in automation and analytics.
- Build lifelong skills like problem-solving, adaptability, and communication.
- Enjoy career progression opportunities across multiple departments.
- Regular recognition, performance incentives, and career development support.
- Friendly work culture with team celebrations and engagement programs.
💰 Salary and High CPC Job Keywords
While the salary for this position is industry-standard, freshers can expect an attractive starting package with additional incentives based on performance and attendance. With increasing experience, promotions are swift for top performers.
📈 Career Growth at Sutherland – A Gateway to Bigger Roles
Sutherland is committed to nurturing internal talent. Starting as a Customer Support Associate, you can progress to roles such as:
- Senior Support Specialist
- Team Leader
- Process Trainer
- Quality Analyst
- Operations Manager
The company’s structured training programs ensure you are ready to climb the corporate ladder while learning valuable skills on the job.
📝 How to Apply – Step-by-Step Guide
Applying to Sutherland is simple and hassle-free. Follow the steps below to submit your application.
📍 Application Steps:
- Visit the Sutherland Careers Page
- Search for “Customer Support Associate – Chennai“
- Click on “Apply Now”
- Fill in your details including educational qualifications and experience
- Upload your updated resume
- Submit and wait for communication from the HR team
Pro tip: Ensure your resume highlights your communication skills and any prior customer service or internship experience.
🎯 Who Should Apply?
- Freshers with good communication skills and a passion for problem-solving
- Recent graduates from any discipline looking to start their BPO/IT career
- Candidates from Chennai or those willing to relocate
- Tech-savvy individuals comfortable with using chat/email tools
- Those interested in night shift jobs or rotational shifts in a secure MNC
📢 Final Words – Why You Shouldn’t Miss This Opportunity
The Customer Support Associate role at Sutherland is more than just a job—it’s a launchpad to build a future-proof career in one of the most dynamic industries in the world. Whether you’re a fresher or looking for your next challenge, this position gives you the skills, exposure, and support to grow fast and shine bright.
If you’re ready to work in a global MNC environment, interact with international clients, and kick-start your corporate journey, this is your chance.
👉 Apply today and become part of the Sutherland family – where performance meets recognition, and learning leads to success.
Official Sutherland Customer Support Associate Hiring Now in 2025 Apply Links:
| Sutherland Customer Support Associate Hiring Now in 2025 Notification Link | CLICK HERE |
| Sutherland Customer Support Associate Hiring Now in 2025 Apply Link | CLICK HERE |
| Sutherland Customer Support Associate Hiring Now in 2025 Official Website Link | CLICK HERE |
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