Sutherland Hiring Freshers in 2025 Customer Service Consultant Role: Enhance Your Career with Sutherland In the fast-paced world of customer support, delivering an exceptional customer experience is paramount.
As a Customer Service Consultant at Sutherland, your primary responsibility will be to assist customers through various channels such as calls, email, chat, or social media. You will utilize proven principles and techniques to resolve customer inquiries, address concerns, and provide effective solutions in a timely manner.
The aim is to ensure customers’ questions are answered efficiently while achieving key business metrics related to customer satisfaction and productivity. This role offers exciting opportunities for those passionate about customer service and looking to work with a globally recognized company.
| Job Title | Customer Service Consultant |
|---|---|
| Primary Responsibilities | Resolving customer inquiries via calls, email, chat, or social media. |
| Achieving contact center statistics and meeting SLAs (Service Level Agreements). | |
| Adhering to non-disclosure agreements and data security policies. | |
| Completing upskilling and e-courses as mandated by each program. | |
| Attending coaching sessions and implementing feedback for continuous improvement. | |
| Maintaining 100% schedule adherence and avoiding absenteeism. | |
| Qualifications | Full-time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA). |
| Eligibility for 2025 passouts. | |
| Skills Required | Excellent verbal and written English communication skills. |
| Strong analytical and typing skills. | |
| Flexibility to work shifts, including nights. | |
| Must reside within a 25 km radius of office location. | |
| Locations | Mumbai, Hyderabad, Cochin, Chennai, Bhopal. |
| Work Timings | 8 hours per day plus 1-hour break, 5 or 6 days per week. |
| Employee Benefits | Cab facilities (within 25 km of office). |
| Opportunities for career growth and upskilling. | |
| Positive work-life balance with structured schedules. | |
| About Sutherland | Global leader in customer experience solutions and digital transformation services. |
| Specializes in AI, Automation, Cloud Engineering, and Advanced Analytics. | |
| Cultural Environment | Focus on continuous learning, growth, and collaboration. |
| How to Apply | Visit the Sutherland career page to submit your application. |
Key Responsibilities
As a Customer Service Consultant, you will play a pivotal role in enhancing the overall customer experience. Your daily tasks will include:
1. Handling Customer Requests/Inquiries:
You will be responsible for resolving customer inquiries through various communication channels such as email, live chat, or social media. Your ability to provide quick and accurate responses will help build strong relationships with customers.
2. Achieving Contact Center Statistics and SLAs:
Meeting and exceeding key performance indicators (KPIs) is crucial in this role. You will be expected to maintain high service levels and meet contractual Service Level Agreements (SLAs). This includes ensuring timely responses and resolutions for all customer inquiries.
3. Adhering to Data Security Policies:
Sutherland places a high priority on data security. As a Customer Service Consultant, you will be required to follow strict non-disclosure agreements (NDAs) and adhere to all data protection guidelines to ensure the confidentiality and safety of customer information.
4. Continuous Learning and Upskilling:
The learning journey doesn’t end after you start your role. You will be expected to complete mandatory upskilling courses and e-learning modules relevant to your program. Regular coaching sessions will be provided to help you refine your skills, with a focus on implementing feedback for continuous improvement.
5. Maintaining Schedule Adherence:
A key requirement for success in this role is adherence to your schedule. You will be expected to maintain a 100% schedule adherence record, avoid absenteeism, and work toward reducing program shrinkage. Your contribution will ensure smooth operations and meet program requirements.
Eligibility Criteria and Qualifications
Sutherland welcomes applications from all qualified individuals eager to work in a customer service-oriented environment. The following criteria must be met for eligibility:
Educational Qualifications:
Candidates should have completed their undergraduate or postgraduate studies in any discipline, including Arts, Science, Commerce, Engineering, Pharma, MBA, or MCA. Graduates of 2025 are encouraged to apply.
Key Skills:
- Excellent Communication: Proficiency in verbal and written English is essential for clear and effective communication with customers.
- Analytical and Typing Skills: You should possess strong analytical abilities to understand customer issues and typing skills to provide quick, accurate responses.
- Flexibility to Work Shifts: This role may require working in shifts, including night shifts.
- Proximity to Office Location: Candidates should reside within a 25 km radius of the office location to qualify for this role.
Job Locations and Work Timings
Sutherland operates in various locations across India. Customer Service Consultants are required to work in one of the following offices:
- Mumbai
- Hyderabad
- Cochin
- Chennai
- Bhopal
The work schedule is typically an 8-hour shift with an additional 1-hour break. Employees will work 5 or 6 days per week, depending on the specific shift requirements.
Employee Benefits
Sutherland offers a variety of benefits to its employees, including:
- Cab Facility: Employees residing within 25 km of the office will be provided with a cab service to commute to work.
- Job Stability and Career Growth: As part of a global company, you will be offered ample opportunities for career advancement and skill development through training and certifications.
- Work-Life Balance: With a structured work schedule and support from leadership, Sutherland strives to maintain a positive work-life balance for all employees.
About Sutherland: Innovating for a Better Future
Sutherland is a global leader in providing customer experience solutions and digital transformation services. We specialize in utilizing cutting-edge technologies such as Artificial Intelligence (AI), Automation, Cloud Engineering, and Advanced Analytics to help businesses enhance their operations. Working with top brands worldwide, we provide solutions that not only improve customer experiences but also optimize business processes.
Our innovation-driven approach has led to the creation of over 200 unique inventions across AI and other critical technologies, which are protected under several patents. At Sutherland, we combine human expertise with AI to create digital chemistry, driving transformative outcomes and enabling businesses to unlock new possibilities.
Why Join Sutherland?
At Sutherland, we believe in fostering a culture of continuous growth and learning. As a Customer Service Consultant, you will be part of a dynamic team that strives to provide exceptional service while embracing the latest technologies to improve efficiency. You will have the chance to work with globally recognized brands and contribute to their success by delivering outstanding customer support.
Sutherland offers not only a job but a career filled with opportunities to grow professionally and personally. With our focus on employee development, you will receive the support and training you need to succeed in your role.
Conclusion: Take the Next Step in Your Career with Sutherland
If you’re passionate about delivering top-notch customer service and are eager to work in a collaborative, fast-paced environment, Sutherland is the perfect place for you. Our commitment to employee success, coupled with a supportive work culture, ensures that you’ll have the resources and opportunities to thrive.
To apply for the Customer Service Consultant role at Sutherland, visit our career page, submit your application, and begin your journey toward a rewarding career with one of the world’s leading companies in customer experience and digital transformation.
Official Sutherland Hiring Freshers 2025 Apply Links:
| Sutherland Hiring Freshers 2025 Notification Link | CLICK HERE |
| Sutherland Hiring Freshers 2025 Apply Link | CLICK HERE |
| Sutherland Hiring Freshers 2025 Official Website Link | CLICK HERE |
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