TESCO Associate Chat Support Hirings 2025 Are you looking for a high-paying, stable job opportunity in Bengaluru with one of the world’s leading retail brands? Do you have excellent written communication skills and a passion for delivering outstanding customer service? If yes, then this is the perfect opportunity for you!
Tesco India is hiring talented individuals for a Customer Service Executive role (written support) based out of Bengaluru, Karnataka. This hybrid, full-time, permanent role offers a unique chance to work in a dynamic, global environment while enjoying competitive rewards and career growth.
🗓️ Application Deadline: 04 August 2025
⏰ Job Type: Full-Time | Permanent | Hybrid Work Model
📍 Location: Bengaluru, Karnataka, India
| Parameter | Details |
|---|---|
| Company Name | Tesco India |
| Job Title | Customer Support Executive (Written Communication) |
| Job Location | Bengaluru, Karnataka, India |
| Job Type | Full-Time, Permanent |
| Work Mode | Hybrid (On-site + Remote) |
| Application Deadline | 04 August 2025 |
| Department | Customer Engagement & Communication |
| Industry | Retail / E-commerce |
| Salary | As per company standards (with performance-based bonus) |
| Bonus | Annual Performance Bonus |
| Leave Benefits | 30 Days (18 Earned, 12 Casual/Sick) + 10 Festival/National Holidays |
| Retirement Benefits | Statutory + NPS + VPF (Voluntary Schemes) |
| Health Benefits | Medical insurance for self, dependents, parents, and in-laws |
| Mental Wellbeing Support | Counselling, peer networks, tools for dependents and employees |
| Financial Wellbeing | Coaching, salary advances, SAYE program |
| Physical Wellness Facilities | On-campus games: Cricket, Football, Badminton, Volleyball, Indoor games |
| Shifts | Rotational (Roster-based, may include weekends and holidays) |
| Experience Required | Freshers/Experienced in customer support (preferably written channels) |
| Skills Required | Excellent written English, typing skills, MS Office, empathy, teamwork |
| Communication Channels | Written only (Email/Chat – Non-voice role) |
| Selection Process | Resume Screening → Assessment (if any) → Interview |
🧾 Job Summary: What You’ll Do
As a Customer Engagement and Communication Executive (CCEC) at Tesco, your primary responsibility is to resolve first-line written queries from customers and internal teams across various service areas. This is not a voice-based role — you will interact primarily via email and written channels, making it an ideal opportunity for those who are strong in written English communication.
💡 Key Responsibilities Include:
- Handling customer queries through written communication channels with accuracy and empathy
- Delivering tailored and high-quality solutions based on Tesco’s guidelines and systems
- Minimizing impact to both customers and colleagues through timely resolution of concerns
- Achieving individual objectives and contributing to team performance metrics
- Participating in performance reviews and structured team discussions
- Maintaining up-to-date knowledge of internal processes and sharing best practices with team members
- Supporting process improvements by identifying issues and suggesting improvements
- Managing open tickets and ensuring closure within agreed timelines
- Working in rotational shifts to support customer needs
🌟 Why Join Tesco India?
At Tesco, we truly believe that people are our greatest asset. We reward talent, celebrate diversity, and foster an environment of continuous learning and improvement. Here’s what you’ll gain when you become part of the Tesco family:
💰 Competitive Salary & Performance Bonus
Your base fixed pay is designed to reflect market standards and your role’s responsibilities. In addition to your guaranteed salary, you’re also eligible for a yearly performance-based bonus that rewards your hard work and dedication.
🏝️ Generous Leave & Holidays
- 30 days of annual leave (18 Earned + 12 Casual/Sick)
- 10 national and festival holidays
This leave structure ensures you have ample time to rest, recharge, and spend quality time with your loved ones.
🧘 Health and Wellness Benefits
🏥 Medical Insurance:
- Comprehensive medical coverage for you and your family
- Covers parents and in-laws, a unique benefit rarely seen in other companies
🧠 Mental Wellness Support:
- Access to counselling services, ally networks, and self-help tools
- Support available for both employees and their dependents
🏃 Physical Well-being:
- On-campus facilities including badminton courts, cricket pitch, football field, indoor games, and more
- Encourages a healthy and active lifestyle
🏦 Financial Security and Retirement Plans
💼 Retirement Support:
- Participate in voluntary savings schemes like NPS (National Pension Scheme) and VPF (Voluntary Provident Fund) in addition to statutory benefits
📈 Save As You Earn (SAYE):
- Unique savings plan that helps you become a Tesco shareholder
- Structured 3-year plan to build wealth and secure your financial future
📊 Financial Literacy & Coaching:
- Get access to 1-on-1 financial counselling from experts at discounted rates
- Emergency salary advances available to help in times of need
🎯 Required Skills & Experience
To succeed in this role, you should be:
✅ Must-Have Skills:
- Excellent written communication in English
- Typing speed and accuracy
- Proficiency in Microsoft Office (especially Outlook for email handling)
- Basic understanding of customer service and customer-first mindset
👍 Desirable Skills:
- Prior experience in customer service (email or chat support)
- Conflict resolution ability and empathy in handling sensitive customer cases
- Collaborative spirit and ability to work within cross-functional teams
🧠 Operational & Interpersonal Skills Required
- Problem-solving attitude with a focus on finding effective solutions
- Strong attention to detail
- Ability to adapt to new processes and changes in workflows
- High accountability in managing service tickets and performance metrics
- Willingness to work in shift-based rosters, including weekends or holidays if needed
🤝 Key People You’ll Work With
As part of the CCEC team at Tesco, you’ll collaborate with:
- Team Managers and Leads
- Other Tesco functions/departments
- Vendors and Store Colleagues
- Global Customer Support Teams
🏢 About Tesco India – Bengaluru
Tesco Bengaluru is a strategic technology and operations center for Tesco Group globally. Established in 2004, this office plays a key role in standardizing business processes, driving innovation, and delivering cutting-edge digital solutions to improve customer experiences.
With over 330,000 colleagues supported by the Bengaluru team, Tesco India is known for being a center of collaborative innovation, inclusion, and performance. The Bengaluru campus offers world-class facilities, a sustainable green environment, and a culture that promotes learning, diversity, and wellbeing.
🔑 What Makes This Role Unique?
- ✨ Non-voice-based customer support
- 🏡 Hybrid work model with flexibility
- 🌍 Exposure to global best practices
- 📈 Opportunity to grow within a leading Fortune 500 company
- 💬 Platform to improve and utilize written English communication skills
📝 How to Apply
Ready to make a move and join Tesco India?
Here’s how to apply:
- Visit the official Tesco India Careers Page
- Search for the Customer Engagement Executive – Written Communication role
- Fill in your details and upload your updated resume
- Complete the necessary online assessments if required
- Submit your application before the deadline – 04 August 2025
Make sure your resume highlights your communication skills, customer service experience, and typing proficiency to stand out from other applicants.
🚀 Final Thoughts
If you’re looking for a permanent, high-paying job in Bengaluru that values your communication skills and offers long-term career growth, Tesco India’s Customer Service Executive (written support) role is the right fit. With amazing benefits, a hybrid work model, and world-class facilities, this role is your gateway to professional success in the global retail industry.
Don’t miss your chance. Apply now before the 4th of August 2025 and start a new chapter with one of the most respected retail brands in the world.
Official TESCO Associate Chat Support Hirings 2025 Apply Links:
| TESCO Associate Chat Support Hirings 2025 Notification Link | CLICK HERE |
| TESCO Associate Chat Support Hirings 2025 Apply Link | CLICK HERE |
| TESCO Associate Chat Support Hirings 2025 Official Website Link | CLICK HERE |
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