Wipro Service Desk Freshers Recruitment 2025 Are you a recent graduate or postgraduate looking for a career in the IT industry? Here’s an excellent opportunity for freshers to step into the tech world and gain valuable experience with one of India’s leading IT service companies.
This recruitment drive is for immediate joiners with strong troubleshooting skills, offering positions in Coimbatore, Hyderabad, and Bangalore.
If you’re passionate about IT support, problem-solving, and helping end users with technical issues, then this role is the perfect fit for you. The company provides full-time, permanent positions with 24/7 rotational shifts and one-way transportation for employees.
| Job Title | Service Desk Analyst (Freshers) |
|---|---|
| Company Name | Wipro Limited |
| Industry | IT Services & Consulting |
| Department | IT & Information Security |
| Role Category | IT Support – Service Desk |
| Employment Type | Full Time, Permanent |
| Work Mode | Work From Office (WFO) |
| Job Locations | Coimbatore, Hyderabad, Bangalore |
| Shifts | 24×7 Rotational Shifts |
| Transport Facility | One-way transport provided |
| Eligibility | Any Graduate / Any Post Graduate |
| Experience | Freshers Only |
| Joining Requirement | Immediate Joiners |
| Key Skills | Troubleshooting, IT Support, Service Desk Operations, Communication Skills, Problem Solving |
| Application Mode | Online Application through Wipro Careers / Job Portals |
Why This Job Is a Great Opportunity for Freshers
Starting your career as an IT Support Analyst gives you the chance to learn essential IT troubleshooting skills, build communication abilities, and work in a fast-paced, technology-driven environment.
Some key benefits include:
- Hands-on experience in IT support and customer service
- Learning to diagnose and resolve real-time technical issues
- Opportunity to work with skilled IT professionals
- Exposure to IT service management tools and industry best practices
- A stepping stone to advanced IT roles like System Administrator, Network Engineer, or IT Consultant
Job Description – IT Support Analyst
As an IT Support Analyst, you will be the first point of contact for employees and customers facing technical issues. Your primary responsibility will be to assist users, troubleshoot problems, and ensure smooth IT operations.
Key Responsibilities:
- Assist End Users with Technical Issues
- Provide support for application-related problems, system administration queries, and network concerns.
- Understand user problems and provide step-by-step solutions.
- Troubleshoot and Diagnose IT Incidents
- Use your problem-solving skills to identify the root cause of technical issues.
- Resolve incidents reported through telephone, chat, email, or direct walk-ins.
- Incident Escalation
- Identify urgent cases and escalate them to senior IT engineers or managers for immediate resolution.
- Maintain Accurate Records
- Log all user contacts and document every step of the troubleshooting process in the incident management system.
- Helpdesk Support
- Manage helpdesk requests, resolve them within SLA (Service Level Agreement) timelines, and provide quality customer service.
Required Skills
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work in rotational shifts, including night shifts
- Basic knowledge of IT systems, networking, and software applications
- Good interpersonal skills and a customer-first attitude
Eligibility Criteria
- Educational Qualification: Any Graduate or Post Graduate
- Experience: Freshers only (No prior experience required)
- Joining: Immediate joiners preferred
- Location Preference: Candidates willing to work in Coimbatore, Hyderabad, or Bangalore
Work Environment & Culture
The company values teamwork, learning, and innovation. As an IT Support Analyst, you will:
- Work closely with IT professionals in a collaborative environment
- Have opportunities for skill development through training programs
- Gain exposure to cutting-edge technologies used in IT support
- Work in an inclusive and professional workplace that encourages growth
Salary & Benefits
While the company has not disclosed an exact salary figure, freshers in IT support roles typically earn competitive pay packages along with benefits such as:
- Transportation facility (one-way)
- Health insurance & wellness benefits
- Paid leaves and holidays
- Career growth opportunities within the organization
Career Growth Opportunities
This role is an excellent foundation for building a career in IT. After gaining experience, you can progress into roles such as:
- System Administrator
- Network Engineer
- IT Security Analyst
- Cloud Support Engineer
- Technical Support Specialist
The skills you acquire here will be valuable for roles in both IT services companies and product-based organizations.
How to Apply for the IT Support Analyst Role
Follow these steps to submit your application:
- Prepare an updated resume highlighting your education, skills, and certifications (if any).
- Ensure your contact information is correct.
- Submit your application through the company’s official career page or trusted job portals.
Interview Process
While the exact process may vary, here’s the general hiring procedure for IT Support Analyst roles:
Step 1 – Online Application
Submit your resume and fill out basic details.
Step 2 – Screening
Recruiters shortlist candidates based on eligibility and immediate joining availability.
Step 3 – Online / Telephonic Interview
A short discussion about your educational background, skills, and interest in IT support.
Step 4 – Technical Assessment
You may be given a basic troubleshooting test or scenario-based questions.
Step 5 – Final HR Round
Salary discussion, work shift confirmation, and joining formalities.
Tips to Crack the Interview
- Revise basic IT concepts like operating systems, networking, and software troubleshooting.
- Practice clear communication when explaining problem-solving steps.
- Show your willingness to work in rotational shifts.
- Highlight any IT certifications (if available) such as CompTIA A+, ITIL, or Microsoft certifications.
Conclusion
If you’re a fresher eager to start a career in IT support, this opportunity in Coimbatore, Hyderabad, and Bangalore is a great place to begin. With a focus on hands-on learning, professional growth, and real-time problem-solving, this job will set you on the right path to becoming a skilled IT professional. Don’t miss out – apply today and kickstart your IT career!
Official Wipro Service Desk Freshers Recruitment 2025 Apply Links:
| Wipro Service Desk Freshers Recruitment 2025 Notification Link | CLICK HERE |
| Wipro Service Desk Freshers Recruitment 2025 Apply Link | CLICK HERE |
| Wipro Service Desk Freshers Recruitment 2025 Official Website Link | CLICK HERE |
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